•Ensures a comfortable and pleasant flight for customers, including answering customer's questions, provide refreshments and other comforts. •Assist passengers with loading their luggage and practice safety-conscious behaviors in all operational processes and procedures. •Proactively responds to and acts upon time-sensitive matters and competing priorities requiring communication, input, and/or feedback.

•Effectively managed customer requests, personnel assignments, food and beverage management and emergency situations for over 40 flights per week with at least 200 passengers. •Consistently reviewed and executed inbound and outbound safety and security needs for each passenger to prevent unexpected incidents. •Successfully delegated crew member tasks to ensure each passenger’s experience was timeless and on brand; including vendor management and supply restocking. •Maintained a poised and evolutionary approach to introducing international passengers to American culture and procedures to ensure a warm, heartfelt welcome from American Airlines. •Sold an average of $200 in sales of food/beverage products per flight in addition to acquiring 3 credit card customers daily for company upsells and promotions.

• Revitalized business operations including customer service, employeetraining/development and strategic service alignment to expand company’sfleet and territory within the Atlanta market by 35%.• Evaluated customer retention, customer experience and average responsetimes to ensure efficient policies and procedures were in place that keptsafety at the top of the priority list.• Grew staff and leadership effectiveness by facilitating team buildingexercises and establishing a training curriculum for new hires.• Passionately focused on business/operational needs, and the servicecenter's overall performance to ensure the highest degree of integrityand trust company wide.

• Developed a growth plan for club location to embrace new membersand increase retention through custom customer loyalty incentives.• Worked closely with billing teams to ensure profits and losses wereaccurate for location leadership reporting and analysis.• Maintained a safe and accident free gym experience by requiring propersafety checks and cleanliness for all materials, equipment and customerfacing areas.• Established operation procedures with trainers, sales staff, membershipcoordinators, maintenance contractors and general managers to ensuresmooth succession planning and development due to high turnoverrates.