Managed 245 retail store omnichannel operations. Monitored online systems to identify opportunities in system efficiency, order processing and retail store productivity.Facilitated smooth communication between retail stores, corporate partners, customer service, IT and shipping departments by acting as liaison when necessary, ensuring timely information exchange.Created engaging communications for retail stores including newsletters, standard operating procedures, training materials and contests.Responsible for creation and communication of Omni sales reporting to store teams and leadership

Contributing to profitable sales growth by leading and engaging associates, reinforcing and supporting customer experience strategies and initiatives, and by executing sales building programs. Directly managed HR, Fine Jewelry Department, omnichannel, custom services, cashiers and all other areas relating to customer experience.Supporting omnichannel initiatives by driving in store sales processes (buy online pick in store, ship from store, enterprise fulfillment, etc.)Actively coaching in the moment to enhance each supervisors ability to execute, as well as develop their own respective teamsResponsible for specialty businesses and execution of special eventsEquipment maintenance and trainingCoaching associates to deliver outstanding customer serviceManaging credit, gift card and rewards programs throughout the storeSourcing and screening talentDriving company shrink and safety initiativesManaged the manager on duty program to ensure that associates are actively engaged in providing a positive customer experienceResolving customer issues and concernsOverseeing check out experience and sales floor standardsEnsuring that staff is scheduled appropriately to maximize sales and servicePartnering with General Manager to complete succession planningTaking immediate action on performance and policy issues within the team