Amber Hides Miranda Email & Phone Number

Atlanta, Ga, Us

Clinical Research Implementation Lead | RealTime CTMS Specialist | Client Success AdvocateAs a Clinical Research Implementation Lead at RealTime, I spearheaded client onboarding initiatives for the RealTime CTMS platform, ensuring project timelines were met and workflows were optimized. I collaborated closely with clients to analyze their operational needs, customizing system configurations to enhance efficiency and compliance.In my role, I conducted weekly training sessions and workshops, empowering clients with a thorough understanding of system features and best practices. I developed comprehensive documentation, including implementation plans, user guides, and training materials, facilitating smooth transitions and user adoption.I adeptly managed multiple projects, maintaining agility in a fast-paced environment while ensuring alignment with industry best practices. I led formal requirements gathering and tailored training sessions based on project complexity, integrating client-specific needs into system design.In collaboration with cross-functional teams, I addressed client queries and resolved issues in real-time, fostering a seamless project execution experience. My proactive engagement with product teams enabled me to report bugs, suggest enhancements, and contribute to improved design practices.By leveraging my expertise in client relations and implementation strategy, I successfully drove project milestones, implemented effective scorecards, and mitigated risks, ultimately enhancing client satisfaction and operational excellence in clinical research.

Atlanta Metropolitan Area

Clinical Research Expert | EDC Specialist | Senior Solutions ConsultantAs a former Senior Solutions Consultant at OpenClinica, I specialized in advancing clinical research in oncology and COVID trials through EDC solutions. I managed projects, led study configuration, ensured Agile compliance, and designed eSource builds using XPath, JSON, and XML. I troubleshooted issues, automated processes, and developed SQL reports and dashboards for insights. Collaborating with Product and Engineering, I enhanced EDC capabilities and supported clients through UAT sessions. Achievements included implementing advanced randomization designs and optimizing module development, enhancing trial efficiency, and demonstrating technical excellence.I exercised agility with shifting priorities, led study configurations per OpenClinica best practices, interpreted protocols and customer specs for design decisions. I conducted formal requirements gathering, testing, and development sessions tailored to project complexity, integrating third-party solutions. Managing customer UAT, I resolved issues in real-time and collaborated across teams for seamless project execution. Partnering with Customer Success, I monitored client relationships, implemented scorecards, and drove improvements.Additionally, I provided consulting on special projects aligned with customer needs, managed deliverables, and mitigated project risks. For larger projects, I generated status reports and project plans, ensuring effective oversight. Proactively engaging Product, I reported bugs, proposed enhancements, and improved design practices. With API expertise, I integrated OpenClinica EDC with external systems, optimizing data management and trial operations.

Atlanta Metropolitan Area

Clinical Research Expert | EDC Specialist | Solutions ConsultantDuring my tenure as a Solutions Consultant at OpenClinica, I specialized in optimizing clinical research through advanced Electronic Data Capture (EDC) solutions. I successfully managed and implemented numerous projects across various medical indications and client portfolios. My expertise involved configuring and customizing EDC systems, including intricate eSource builds using XPath, JSON, and XML configurations. I excelled in troubleshooting technical issues, automating processes, and ensuring data integrity according to CDISC/CDASH standards. Additionally, I demonstrated strong project management skills, meticulously planning and executing projects while adhering to Agile methodologies and regulatory guidelines. I actively contributed to client satisfaction by developing comprehensive training materials and conducting onboarding sessions to facilitate seamless system integration and user adoption. My contributions included implementing innovative solutions such as advanced randomization designs and optimized module development, significantly enhancing operational efficiency across diverse clinical trial environments.

Louisville, Kentucky, United States

Director of Development | Clinical Trial Recruitment | Recruitment Specialist | Clinical FeasibilityIn my role as Director of Development at Butchertown Clinical Trials, I successfully managed a diverse range of responsibilities across various facets of clinical research. Responsibilities included overseeing IRB compliance, social media, and marketing content development, as well as managing CTMS and data entry. Expertise extended to lead generation, feasibility completion, call center management, and drug accountability, ensuring seamless operations and adherence to protocol requirements. Specialized in conducting ophthalmology refraction assessments, providing valuable insights to research studies. Played a pivotal role in business pipeline development, actively seeking opportunities to drive growth and expand project portfolios. Leveraged proficiency in EHR/EMR data mining and custom SQL reports to streamline patient recruitment processes by generating targeted call lists based on protocol eligibility criteria. Actively collaborated with call centers to implement effective recruitment strategies and optimize patient outreach efforts, occasionally engaging directly with patients during clinical visits to provide support.

Louisville, Kentucky, United States

Clinical Research Expert | Recruitment Specialist | Patient Recruitment and Feasibility Specialist | Clinical FeasibilityIn a fast-paced research environment, I excelled as a Patient Recruitment and Feasibility Specialist, managing recruitment efforts across multiple studies. My expertise in trial feasibility allowed me to actively create pipelines and seek new leads, effectively tracking patient metrics across various indications to enable data-driven decision-making in recruitment strategies. Additionally, I played a crucial role in study procedures by performing on-site consenting of subjects, including temperature monitoring, and providing support to Clinical Research Coordinators. As a backup CRC, I was readily available to assist whenever needed, ensuring smooth study operations and compliance with protocols.

Louisville, Ky, United States

Managed day-to-day operations as the Clinic Manager at Milan Laser, ensuring exceptional client experiences and operational efficiency. Led a high-performing team to maintain clinic performance and enhance client satisfaction. Developed optimized employee schedules to streamline staffing and workflow. Conducted sales consultations, educating clients on laser hair removal services and customizing treatment packages to meet their needs. Fostered a culture of world-class customer service and maintained a fun, engaging, and inclusive environment for the team. Proactively addressed client questions and concerns, promoting client reviews and referrals to drive business growth.

Louisville, Ky, United States

In the role of Administrative Assistant, I ensured smooth organizational operations by providing essential support. Responsibilities encompassed comprehensive administrative assistance, including calendar management, appointment scheduling, and meeting organization. I managed incoming and outgoing correspondence, effectively prioritizing and responding to inquiries. Additionally, I maintained accurate records, oversaw office supplies, and coordinated travel arrangements. Contributing to overall office effectiveness, I also handled data entry and performed various clerical tasks.

Louisville, Ky, United States

As an Optometric Assistant at LOUISVILLE EYE CENTER, PLLC, I specialized in providing comprehensive eye care to patients, with a focus on specialty contact lenses, scleral fitting, and refraction assessments. I assisted in delivering specialized services to meet patients' unique needs and provided education on proper lens care. My responsibilities included performing routine eye care procedures using diagnostic instruments and ocular imaging techniques to assess and monitor patients' eye health. I took responsibility for maintaining equipment and ensuring its proper functioning, supporting in-office and surgical procedures and contributing to the smooth operation of the practice. Additionally, I conducted pediatric contact lens fits for patients with congenital cataracts, contributing to the practice's commitment to delivering specialized eye care.