Amber Hook Email and Phone Number

Manage contracts for companies that rent our equipment and place it on their job sites, managing locations, purchase orders for contracts, as well as delivery and pick up tickets. Manage invoicing and billing for these contracts, cycle billing and sending invoices regularly.Maintain proper pump report and excel spreadsheet to make sure pumps that are on contracts are accounted for.Manage overdue billing, contacting customers as needed for over sue payments for invoices.Send customer account statements monthly.Complete partial lien releases as needed, depending on customer billing status. If checks out, complete and send release to customer.Obtained Notary License.

- Confirmed customers’ orders, making and documenting shipping arrangements.- Managed incoming and outgoing orders and supplies, recording them on spreadsheets and filing them accordingly at months end. - Verified payment information via email or telephone to avoid fraud if orders showed a possibility of having fraud, such as different names and addresses.- Helped accounting with chargebacks via PayPal or our credit card processor (BrainTree).- Communicated daily with customers regarding orders and questions about our products.- Calculated shipping costs worldwide via DHL, USPS, or UPS.- Researched and updated international fees, laws, and H.S. codes as needed.- Handled all shipping claims.

- Adhered to all sanitation and health guidelines and requirements.- Provided the highest level of customer support and service on every shift.- Prepared large batch hot and cold brew coffee daily, as well as specialty coffee, teas, and other beverages.- Quickly and accurately handled financial transactions of all types.- Brought forth a genuine interest in food and beverages, creating new, adventurous flavors and mixtures based on customer requests and wishes.

- Developed and executed strategies for logistics and inventory management.- Worked to ensure seamless communication and deliveries from warehouse to courier offices.- Audited pallets, making sure labels and pallets matched with their proper facilities for seamless deliveries.

- Served as an enthusiastic and knowledgeable sales associate.- Used a point of sales system on a daily basis, handling cash and counting, as well as balancing drawers at the end of my shift. - Answered and directed multi-line phone calls.- Answered questions in regard to any and all types of animals and their owners’ concerns.- Was a fill-in for aquatics and small animal care.