Manage the daily sales force and operations of a rapidly growing salon chain in central New Jersey• Full leadership responsibility for 4 retail stores; 4 store managers and 16 sales consultants.• Ensure the team delivers top quality assistance by focusing on delivering unprecedented levels of customer service and the Soleil experience• Increase profitability and growth margins by consistently implementing innovative sales techniques, up-selling, and sales probing questions•… Show more Manage the daily sales force and operations of a rapidly growing salon chain in central New Jersey• Full leadership responsibility for 4 retail stores; 4 store managers and 16 sales consultants.• Ensure the team delivers top quality assistance by focusing on delivering unprecedented levels of customer service and the Soleil experience• Increase profitability and growth margins by consistently implementing innovative sales techniques, up-selling, and sales probing questions• Coordinate efforts with executive board to meet corporate goals and budgets• Develop key relationships with local businesses and groups• Develop team concepts for increased performance based on communication, support, and accountability. • Create a productive atmosphere, which supports recognition, energy, and core values• Lead all human resource efforts including recruiting, hiring, training, and termination• Manage customer service department, ensuring quality care of all members• Reports directly to CEO • Hold district wide meetings to maintain efficient communication between all employees Show less

April Wennlund (732) 240-4114• Coordinated all department functions for team of 10 employees. • Maintained detailed administrative and procedural processes to improve accuracy and efficiency. • Coordinated meetings with other department managers and served as a liaison between sales and engineering staff. • Directly supported CEO in managing operation work flow. • Established effective systems for record retention by creating database for daily correspondence tracking.

Nancy Vogel 732-300-0777

Alicia Capezio (973) 941-8673•Described use and operation of merchandise to customers.•Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.•Worked as a team member to provide the highest level of service to customers.