Amber Jacobsen Email and Phone Number

* Performed clerical duties in a medical office, such as taking and making phone calls, scheduling appointments, ordering supplies, stocking supplies, filing.* Signed in and registered arriving patients.* Escorted patients to exam rooms.* Prepared patients for exams or treatments.* Measured and recorded patient weight, height, vital signs.* Took patient histories.* Interviewed patients about the reason(s) for their visit.* Explained procedures, doctor's instructions.* Prepared exam and treatment rooms.* Maintained clean, neat work environment.* Handled issues of patient insurance benefits and coverage.* Certified in basic life support, including CPR.

Responsible for opening and processing of loans. Also assisting the loan officers when needed.Completing routine and detailed work assignments. Maintaining all supplies and orders. Marketing and networking when necessary. All routine office functions.

Responsible for the registration of all patients accessing services with emphasis on patientaccess/satisfaction, insurance/demographic verification and accuracy, scheduling, referrals, assisting and escorting patients, and point of service collections, while maintaining confidentiality,professionalism and ethics continuously

Provided basic patient care under direct supervision of nursing staff. Checked patients for treatment and discharge. Administered medications as directed. Maintained careful, accurate medical records.Maintained a clean, safe, organized work environment. Performed clerical duties such as answeringphones, taking messages, referrals, scheduling appointments and filing records. Followed all health and safety rules. Maintained patient confidentiality.

Recorded details of customer transactions, interactions, inquires, complaints and comments.Determined charges for services requested. Respond to customer inquiries. Notified customers on claiminvestigations and planned any adjustments. Resolved customers service or billing complaints by refunding money, adjusting bills and offering credits. Maintained a positive and professional phonedemeanor. Preformed all office duties such as phones, copying, filing, and data entry. Knowledge setsinclude: 10 Key, Avaya software, 40 wpm, Data Entry, all Microsoft services, and multi-line telephonesystems.