Amber Johnson Email & Phone Number

Fayetteville, North Carolina, United States

-Responsible for meeting our car goals and appointments.-Responsible for taking incoming calls, answering internet leads, setting appointments, following up with customers, and greeting them.-Collaborated with the finance manager on approving customers who submitted credit applications.-Responsible for generating sales appointments with customers from incoming inquires via email and phone and making up to 100 outbound calls daily.-Provided quotes to customer, set appointments and create new customer accounts.-Worked with the sales department to develop sales strategies to help drive future sales.-Contacted customers based on current marketing incentives.-Followed up with existing and potential customers to generate leads and set appointments.-Performance based pay was based around the top performers in the department

Charlotte, North Carolina, United States

-Delegate and follows up on various Business Office tasks-Provide customer service by listening, answering customer questions and explaining paperwork process-Process paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork-Process paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts-Manage cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security-Process paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale-Clerical responsibilities including copying, filing and answering phones

Charlotte, North Carolina, United States

-Support activities with all departments to ensure smooth storewide operations-Supports overall organizations, district/store operations as well as service and customer retention goals -Works efficiently and accurately to resolve customer services issues-Responsible for friendly , fast and accurate processing of all returns, exchanges, financing, service request and defective products.- Offers store solutions and answers basic question about store programs, services and product locations

Knightdale, North Carolina, United States

-Provide appropriate alternatives or solutions to customer service complaints or issues with products or delivery orders-Interact with computer systems daily and engage or interact towards all customers and staff to ensure a positive working environment-Informed customers about billing procedures, processed payments and provided payment option setup assistance.-Completed diverse task on a daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.