· Conducted in-depth analysis of existing workflows to identify areas for improvement.· Implemented data collection tools and measured relevant data to identify KPIs.· Created, developed, and implemented training and development programs for the organization.· Conducted needs assessments to identify skill gaps and training requirements.· Produced data-driven analysis of critical functions to drive process optimization initiatives.· Introduced new business processes and created documentation, tools, and training materials for adoption.· Ensured project and department milestones and goals were met within approved budgets.· Delivered training sessions and workshops to employees at all levels.· Collaborated with leadership to enhance and implement best practices for business process management.· Consulted with management on the effectiveness of training programs.· Tracked, trended, and reported progress against training goals.· Conducted gap analysis, defined future-state processes, and developed transition states.· Made recommendations for implementing business process improvements.· Worked closely with IT to create or improve business automation solutions for manual processes.

· Provide resolution and troubleshooting assistance to correct SAP system errors while analyzing system issues or business processes.· Communicated with customers and internal stakeholders to determine the best course of action for issue resolution.· Create and modify user access within SAP.· Followed up on resolved issues to ensure customer satisfaction.· Collaborated with cross-functional teams to implement process improvements that enhance customer service.· Create and modify training scripts.· Documented and communicated issues and resolutions within and outside the department.· Provided training and support to end-users on SAP functionalities and best practices· Conducted testing and quality assurance activities to ensure system stability and reliability.

· Provided technical support for Marathon Oil SAP environment. · Created/modified user access, testing and password reset for all systems. Create/modify SAP roles· Provided technical troubleshooting for all issues, as needed. · Utilized change control processes to transport roles to from development to production environment.· Experienced using transaction codes SU01, SU10, PFCG, ST01, SU24, SU53, SUIM etc.· Utilized IDM to create/modify Enterprise/Functional and Resource Group roles. Utilized SAP GRC for all requests to ensure global compliance.· Provide project management/support.

· Organized travel and logistics for Executives.· Schedule and facilitate company meetings.· Implement and maintain company expense and reporting systems.· Worked closely with vendors and customers to ensure accuracy and efficiency of services provided.· Responsible for organizing and coordinating various special projects and events.· Accountable for office purchasing and managing facility maintenance.· Prepared and distributed memos and emails as needed.· Migrated company paper filling system to an electronic filing system.· Handled various duties as assigned.

⋅ Utilized Microsoft Access along with various other information systems to update/review/combine data to generate required reports.⋅ Facilitated staff training and assisted in updating/creating program policies. Responsible for establishing communitypartnerships.

⋅ Performs necessary surveillance in community to ensure compliance.⋅ Facilitated staff training and assisted in updating/creating program policies.⋅ Responsible for establishing community partnerships for program initiatives.⋅ Schedules and facilitates training/information sessions for community partners and staff.⋅ Compiles and submits data for required reports.