 Responsible for all daily operations of scheduling and dispatching Inside sales Assist with dealer pricing. Schedule delivery. Oversee scheduled trips for installer to ensure all orders are self-explanatory. Recruit, hire, train, discipline and terminate installers and office staff. Keeping abreast with policies and procedures, compliance and verification

Collaborated with Quality Engineering to investigate customer, product, and production complaints with focus on patient safety, operational efficiency, and product quality.Adhered to all applicable FDA regulations, ISO and company policies and procedures for health, safety, and environmental compliance. Experience in laboratory product analysis, documentation, creating and implementing standards and best practice coordination.Strong working knowledge of general laboratory safety practices, including handling biohazards and personal protective wear.Skilled ability to read, comprehend, and interpret technical text, and drawings.Established and maintained procedures for receiving, reviewing, and evaluating customer complaints.Investigated and processed all customer complaints, external and internal in a proficient and timely manner.Actively suggested operational improvements to enhance quality, customer satisfaction, and improve operational efficiency.Facilitated success of achieving company goals by supporting production workers.Monitored production operations for compliance with specifications and promptly reported non-conformance's.Presented clear, organized data in charts, tables, and written reports.Recorded defects and coordinated issue resolution with development team and functional leads.Identified and helped resolve non-conforming product issues, including root cause analysis and corrective and preventive action implementation.Monitored the implementation and effectiveness of corrective actions.Performed data analysis and provided recommendations to achieve Quality Engineering team and company goals.Participated in Operations and/or QA/QE meetings for review of quality and customer concerns and challenges.Identified and participated in process improvement and standardization activities and monitored change for effectiveness.

Remarkable experience working in industrial operations, FDA controlled environment.Excellent understanding of operating, maintenance instructions, procedure manuals and Standard Operating Procedures.Manufactured finished products diligently according to manufacturing, FDA regulations, and customer specifications.Inspected finished products meticulously according to manufacturing and customer’s specifications.Used operational knowledge of systems, parts, and components to solve challenges that arose during assembly process.Trained new and current employees on new and existing Manufacturing Procedures Instructions (SOP).Supported research and development, quality and process engineering project production efforts to ensure projects were completed to customer satisfaction, company standards, on time and within budget constraints.Responded to customer inquiries and concerns regarding production.Produced status reports to project leaders. Provided constructive feedback to help others develop skills within a function. Ensured primary tasks in assigned areas, including assembly, Quality Control, Post Process and Packaging are completed accurately.Assisted in collecting and analyzing requested data and communicating results to supervisor.Maintained proper housekeeping per Standard Operating Procedure (SOP) and 5S standards within the department.