Amber Lange Email and Phone Number

Complete nightly paperwork to ensure drivers are carrying the proper freightMaintain the dock layout to guarantee that trailers remain below legal transportation limitsAssign freight handlers to trailers for unloadingProvide backup support for the check-in clerkAnswer phone calls pertaining to customer questions/concernsMaintain open contact with central dispatch in regards to linehaul drivers’ routes

Assists in the overall management and functions of the businessProcesses all monetary transactions and completes bank deposit paperwork at the conclusion of every shiftPerform opening and closing duties in a timely and efficient mannerCommunicating efficiently with other staff members to maintain efficiency and orderAssist in marketing via social media platforms

Oversaw freight movement process - administering pick-up, scheduling deliveries, accurately maintaining shipment status/bills in company software, and autonomously processing the necessary documentation. Performed several audit functions such as reviewing driver logs for accuracy and reporting discrepancies, communicating with other centers and business units (such as sales) to ensure customer issues were resolved, and verification of company compliance with applicable laws/regulations.Reconciled cash and checks collected, prepared deposits, and prepared COD check remittance to customers.Performed daily administrative functions, I.e. document management, imaging, mail processing, data entry, etc., to ensure the steady and efficient operation of the service center.Developed wide range of customer service skills through assisting customers with needs/questions, selling company services, and problem-solving a variety of issues such as lost shipments, tariff discrepancies, billing concerns, etc.Assisted city operations by checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.

Oversaw the credit department as well as maintained store functions when store manager was not presentAssisted in unloading freight from trucks bringing shipments to the store and loading trucks to be taken on deliveriesCompleted daily sales, collections, and bankruptcy reportsLead a team of sales and collection associates to reach goal numbers and provided guidance to further their careersExecuted floor plans to maintain an efficient and appealing store designHelped team members assemble furniture to be displayed in the showroom