Assist in the planning, development, coordination, and execution of programs and sensitive issues. I advise the Division Chief on budgetary problems and other administrative matters. I serve as spokesperson for the Division Chief with minority heath care providers, grantees, community partners and other stakeholders. I provide programmatic and technical support to staff, grantees, and stakeholders. I help review, approve, and processing of grant requests and reporting through EGrAMS and Provide. I utilize the GATA online process to review and approve Internal Control questionnaires (ICQs), for all entities seeking funding through Minority Health Services, investigate all Court of Claims inquires.Coordinate all travel requests including completion and submission of in-state and out-of-state travel requests by staff, create travel vouchers and submit for payment.I track annual office & warehouse inventory, and coordinate inventory pick-up for surplus.Help establish and coordinate the COVID-19 Equity Task Force which includes, scheduling meetings and workgroup meetings, compile participants info and documents for each workgroup and provide administrative assistance as needed. Create Power Point slides for reporting on each workgroups progress on work being completed. Provide administrative assistance as needed to the Diversity in Health Care Task Force which includes scheduling meetings and workgroup meetings, producing agendas & meeting minutes. Collecting & processing board member applications and other required documents that is used to appoint board members. Supervised up to 3 interns and 1 temporary employee. Which included assigning workload and following up on tasks, tracked time worked and time taken off

Answered incoming calls in a call center setting for the Central Complaint Registry and triage calls as needed. Take complaints against long-term care facilities, enter detailed allegations of regulatory non-compliance and triage appropriately in ACTS and VMI to be triaged to investigators.

Perform daily duties involved with referral, case follow-up and data management in support of the Newborn Screening Program, Explanation of highly sensitive test results through written and telephone communications with birthing hospitals, physicians, specialists, parents, and related agencies. Interpretation of newborn screening guidelines and reporting abnormal test results to physicians, definitive case diagnosis or resolution including annual long-term follow-up for all children as it relates to newborn screening disorders. I utilized multiple data systems daily including Perkin-Elmer Life Cycle & Patient Care, NOMAD 3270 and PACIS, Cornerstone, HiTrack and IVRS to obtain pertinent information to assure that physicians can locate family.

I handle and maintain all confidential HR documents. I’m the department’s timekeeper so I enter all employee’s time off requests once approved and answer any questions concerning their time, as the IT & Inventory Coordinator I handle all IT requests for our employees and submit all necessary paperwork to the IT department and CMS. I also keep track of the inventory and do the yearly inventory count. I was in charge of scheduling and sending out paperwork for the Smoke Free Illinois Hearing requests. I was chosen to help coordinate several programs including the 2009 Fitness Day, and the 2008 & 2009 Keep Our Kids Safe & Warm Program, I’m also the back up for entering child safety recalls that need to be published onto the IDPH website. I also handle all updates to the department’s intranet. I also answer phones, make any necessary travel arrangements, schedule appointments & meetings for the deputy director, sort and deliver mail, and any copying & filing that is needed.

I was responsible for answering multi-line phones in a call center environment. I handled customer complaints, payments on accounts, delivery orders, service orders, account changes, billing questions, processed billing corrections and refunds. I also worked on unapplied credits on accounts to make sure they are applied correctly. I set up new accounts, transferred accounts and closed accounts. I handled any walk-in customers and handle money. I was chosen as the back-up for the lead CSS on her days off and when on vacation.

I was promoted from within the same department to take on additional responsibilities which included answering phones, scheduled appointments, meeting & conferences for our department director and team of managers, I arranged all travel arrangements for the department and processed their expense reports, I ordered supplies for in office needs and conferences, I was responsible for attending all team meetings to take minutes, I was also in charge of monitoring & submitting contract deliverables to CMS to report our progress on our contract with them and I still was responsible for previous duties under clerical support title.

I helped produce surveys in the Scantron system then printed and copied the survey for mass mailings to participating physician’s offices & nursing homes. Then once we received the completed surveys back we would scan it back into Scantron and it would verify data and then I would double check the surveys and make any changes that were needed and then we would produce quarterly reports and send back to the participating offices and nursing homes

Responsible for supervising one clerical staff member. Created and maintained a good working relationship with all our customers so I could meet their needs. Interviewed & Screened temp to hire applicants Training and placement of temp to hire workers based on the customer’s needs. Handled the weekly timekeeping, payroll, and workman comp claims for temp staff. Handling of accounts payable and accounts receivable Ordered office supplies and Answered multi line phones as needed.