Amber Lemieux Email & Phone Number

Whitby, Ontario, Canada

Service Durham

Step in as Acting Director on an ongoing basis; demonstrating exceptional leadership abilities and a strong working knowledge of the position and its requirements. Provide outstanding mentorship to a diverse team of direct-reports who possess a varying range of skills in a multi-faceted, high volume and secure production environment; maximizing employee engagement and empowerment by providing constructive, evidence-based feedback.Foster strong professional relationships with… Show more Step in as Acting Director on an ongoing basis; demonstrating exceptional leadership abilities and a strong working knowledge of the position and its requirements. Provide outstanding mentorship to a diverse team of direct-reports who possess a varying range of skills in a multi-faceted, high volume and secure production environment; maximizing employee engagement and empowerment by providing constructive, evidence-based feedback.Foster strong professional relationships with Branches within the Division, Ministry and OPS to enhance awareness of service delivery and operational strategies while ensuring staff has a deep understanding of these important initiatives.Develop, lead and implement detailed action plans to ensure systems and processes are in place to meet OPS Common Service Standards and identify opportunities to promote continuous improvement.Implement relevant operational, budgetary and performance controls (KPI's, Service Levels, Staffing, etc.) and manage risk associated with all aspects of the Team's actions of direct reports, in line with Ministry and Director's requirements.Maintain customer service levels through the promotion of best practices in the development and implementation of client-focused businesses and lead the delivery of high quality, value added services and products which effectively address customer needs and expectations. Work cohesively with other Divisions and Branches within the organization to implement strategic solutions to resolve issues and promote an integrated work environment to ensure an excellent customer-focus.Manage the provision of project management and leadership, including strategic direction, operational planning, and risk mitigation on several concurrent projectsDevelop and achieve one-year plans aligned with Government, Ministry and Divisional strategic goals; clearly articulate context for day-to-day activities in achieving program outcomes Show less

Provided strategic and client-focused leadership and maintained a portfolio of activities aimed at achieving operational and performance targets, implement strategies and channels resources for service fulfillment Directly supported organizational values and priorities through maintaining open lines of communication with the team; establishing expectations, objectives, goals, accountabilities and maintaining operational controls.

Stepped in to act as Program Manager based on interest and combined with previous managerial experience; resulting in acquiring the Manager position on a permanent basis as of October 2011.Contributed to short and long-term organizational planning; exercising remarkable problem-solving abilities, maintaining a strong customer-focus and assuming accountability for generating results.Directly supported staff development and performance management while coaching and inspiring staff… Show more Stepped in to act as Program Manager based on interest and combined with previous managerial experience; resulting in acquiring the Manager position on a permanent basis as of October 2011.Contributed to short and long-term organizational planning; exercising remarkable problem-solving abilities, maintaining a strong customer-focus and assuming accountability for generating results.Directly supported staff development and performance management while coaching and inspiring staff to achieve effective team building; ultimately maximizing employee engagement and empowerment to deliver results.Established expectations, objectives, goals, accountabilities and developed and maintained operational controls, targets and risk strategy; channeling fundamental resources for service fulfillment.Prepared, forecasted and monitored several cost centre operating budgets and maintained accountability for accurate control, collection and reporting of revenue as well as strict security of stock. Show less

Workplace Mental Health Leadership Certificate

Certified Client Service Professional

Interviewing & Counselling I & Ii

Correspondence Education (Statistics)

Bachelor Of Arts (Hons)