• Conduct daily transaction monitoring tasks promptly and accurately, ensuring efficient management of reviewed alerts.• Identify potential money laundering trends and red flag alerts, facilitating informed decisions on further investigations.• Check for sanctions on payments quickly and accurately, explaining decisions clearly and escalating specific cases according to procedures.• Provide feedback on transaction monitoring and sanction-checking systems to improve them.• Assist senior team members with projects and product launches, focusing on addressing financial crime issues.

• Work closely with the Head of Department to manage new projects such as online systems development and technology implementations.• Collaborate with legal and compliance teams to sign new agreements between BOC UK and third-party outsourcing providers.• Handle investigations and support for all retail branches in the UK, including writing annual reports covering various business aspects.• Contribute to the implementation of Consumer Duty, focusing on complaints handling and solutions for vulnerable customers.

Providing translation for the NHS, specifically patients whom have various illnesses, directly translating conversations between hospital doctors, nurses and the patients, helping with basic knowledge regarding hospital background, supporting with an extra emphasis on comfort. Schools, providing translation services for parents and their children in schools, predominantly the relaying of information from teachers to the parents regarding the routines and issues during and after school. I also offered cultural knowledge to the parents to enable them to settle in the community better.Police and local council services, support mainly people from mainland China in the areas of immigration, criminal offences, family violence and social services, whom are having issues with the British legal system, for example, people who break the law or are victims, lacking social care support and people have mental issues.

Helping elderly people, be a companion for them and teach them basic IT skills, enable them do their shopping online and other various tasks.