- Engage with diverse customers nationwide, resolving billing inquiries with high service standards.- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.- Increased customer satisfaction by addressing and resolving complaints in a timely manner.- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

- Worked with SAP BW and Non-SAP sales, orders, and backlog Microsoft Excel files to cleanse and analyze global customer data using Vlookups and pivot tables.- Collaborated with Business Operations leaders to research and resolve issues regarding the integrity of data flow into databases, identifying and prioritizing problems.- Employed rigorous statistical methods to analyze data and generate insightful business reports.- Manually pushed Non-SAP data to SQL Server and DIRECT cube daily, ensuring that users always had the most current data at their fingertips through Microsoft Excel and PowerBI reports.

• Recruited for, and graduate of GAP, a competitive paid 20 week immersive tech leadership experience that recruits high potential, high performing recent college graduates• Collaborated with other participants using languages such as HTML/CSS, JavaScript, Java, & SQL to analyze and troubleshoot complex problems• Adapted to a fast-paced learning environment while self-identifying areas of improvement, to allow for continuous growth in a intensive boot-camp.

- Used Microsoft Excel to enter large sets of private patient data while also using excel formulas.- Utilized SPSS to model results and generate reports for statistical analysis on ADHD and financial literacy measures in adults.- Collaborated with leadership team to validate incoming data to check information accuracy and integrity, while independently locating and correcting concerns

- Engaged with customers to build rapport and loyalty.- Provided positive first impressions to welcome existing, new, and potential customers.- Engaged with customers to effectively build rapport and lasting relationships.- Solved customer challenges by offering relevant products and services.