Cope Plastics is the premier distributor and fabricator of plastic sheets, rods, and tubes, delivering unique solutions to our valued customers across the Midwest since 1946. In my current role, I oversee the entire Finance Department, which consists of Accounting, Accounts Receivable, Accounts PayableDepartments, and Credit & Collections. I manage the departments to ensure that business process are aligned for our industry. I am responsible for month end financials, analyzing consumers financial data while increasing sales but mitigating risk. I conduct audits to ensure my departments are within compliance regulations for their various roles. I implement financial reporting to the Director of Finance to ensure our financial mechanisms are in align with our Corporate Strategic Plan. I do so by identifying key barriers/core problems, while troubleshooting these barriers, to obtain resolution on complex problems. At times, I must make decisions under conditions of ambiguity. These decisions are key to producing effective end results. Skills:• Knowledge of ISO and PCI standards• Conduct Risk Assessments and Audits• Strong communication and analytical skills• Leadership • Microsoft Dynamics Systems (AX, D365)• Project Management • Building rapport between vendors• Analysis of credit reporting from various agencies• NACM member• Financial Analysis• Inter company credit card maintenance and support

Core and Main is an industrial supplier for water, sewer, storm, and fire protection products. As a Credit Manager of Core and Main, I am responsible for analyzing credit data to estimate degree of risk involved in extending credit to firms or individuals. I review and analyze consumer’s credit applications; within assigned territories, for possible approval; assign credit limits; and handle conditions of sale(s). In my role, I evaluate customer records and recommend that credit limits be extended or reduced, based on collection attempts, payment history, and purchase activity of customer. I conduct weekly audits to ensure lien rights and laws are followed by ensuring notices and claims are sent within allotted time frames for private jobs. For public jobs, I am responsible for working with surety’s; ensuring that I file the Claim of Affidavit within allotted time and following guidelines to void any denial of required payment bonds. I maintain collections by reaching out to my customers each month to avoid delay in payments and maintain a low DSO. At the current time, I manage the states of Pennsylvania, New Jersey, and New York with an overall responsibility of 22 Million AR.Skills:•Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.•Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions. Receives technical guidance only on unusual or complex problems or issues.•Oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees professional development

Public Water Supply District 1 of Jefferson County provides safe, high quality water services to the community, while maintaining a standard of excellence in customer service and environmental conservation. As the Director of Adminstration I was responsible for the overall administration operations.•Responsible for the daily operations of the business•Prepare and process Payroll•Fiscal Year Audit•Workman Compensation Audit•Daily review of Accounts Receivable and Accounts Payable•Prepare and deliver agenda and minutes for board meetings•Prepare, deliver, and follow up on all pending and closed construction jobs•Review business policies and update as necessary•Review, prepare, and provide Employee Compensation rates•Review insurance policies and approval for implementation•Implement Business Transformation Projects.•Prepare monthly statements via QuickBooks and general data required to accountant•Work with municipalities to deliver water usage reports for proper billing•Set the performance standards for office staff•Provide training and support to direct reports•Coordinate, attend, and schedule annually conferences•Manage informational technology issues and concerns•Prepare proposed budget for upcoming fiscal year to Executive Director

American Water provides high-quality water and wastewater services and is the largest publicly traded water and wastewater utility company in the United States. As the Credit and Collections Supervisor, I was responsible for managing my team to ensure the highest levels of customer services, self-development, and overall department success. •Responsible for building relationships and providing monthly performance results to direct reports, including creating and delivering development plans, coaching/mentoring, and providing general feedback and support.•Implement Business Transformation Projects.•Recognized as a key contributor during implementation of SAP System serving as the department expert for system training and support for employees during the transition.•Handle all approvals for credit refunds over $500.• Review, analyze, and compile information for customers regarding their accounts including service order details performed by the field, payments, and discrepancies.•Reviewing all Proof of Claims for Bankruptcy prior to delivering to the courts.•Responsible for working with the state liaison(s) to investigate PUC complaints,•Building relationships with the local office(s) to resolve complaints/concerns.•Uploading communications via the intranet in regards to Credit & Collections events•Building and maintain relationships with 3rd Party Financial Vendor(s) to resolve system issues and/or customer complaints.•Review direct reports adherence/attendance, process and approve payroll, and conduct monthly time audits. •Gathering and disseminating data for end of month reports.•Create and process service tickets for technical issues, recertification, and system requests.•Correlate and conduct weekly and monthly team meetings to ensure communication regarding best practices, discuss concerns, overall team performance, kudos, and areas of focus and improvement. •Yellow Belt Recognition via Six Sigma

American Water provides high-quality water and wastewater services and is the largest publicly traded water and wastewater utility company in the United States. As the Customer Service Team Supervisor, I was responsible for managing my team to ensure the highest levels of customer services, self-development, and overall department success. •Responsible for specialized groups located in PA and the Specialty Desk, which serves CA, Chicago Metro, and IN. •Handle escalated customer inquiries/complaints.•Assisted with the implementation of Third Party Collections Agency, which consisted of traveling to Chicago to provide support to the newly trained agency, provide feedback for areas of improvement, and creating job aids. •Review each direct reports adherence/attendance and process and approval payroll, including monthly time audits. •Conduct monthly meetings with each direct report to discuss overall performance and provide guidance and support to ensure performance goals were being met.

American Water Resources (AWR) offers water utility services by protecting homeowners against unexpected home repair costs. AWR helps protect what most homeowners' insurance policies don't, without the claim forms. As a Quality Assurance and Training Specialist, I was responsible for ensuring our team provided the highest level of customer service, ensuring employees were meeting our standard protocols, and responsible for onboarding training of new hires. •Review, score, and track individual calls to ensure quality to customers. •Complete required monthly audits to ensure accuracy and consistency, including enrollment audits, cancellation audits, denied claims audits, service fee audits, overage audit, and reimbursement audit. •Complete required weekly and monthly reporting for escalations and compliance which included creating and maintaining the potential escalation report, file escalations, denied claims report, weekly manager notification report, and creating and sending company letters to customers regarding claim(s). •Responsible for updating and maintaining homepages for the Customer Service Department and the Claims Department. •Provide quality feedback and performance to individuals via monthly meetings.•Producing and delivering New Hire Training for Customer Service and Claims Departments, including updating and maintain training manuals. •Created monthly newsletter for departments.•Creating and maintaining job aids to assist departments in overall performance.