Amber Lowe Email & Phone Number

Brooklyn Park, Minnesota, United States

• Utilize CommunityWFM and Five9 to optimize workforce through data-directed strategies, enhancing operational efficiency and service levels in real-time contact center environment • Drive measurable improvements in agent performance and adherence by monitoring and analyzing complex performance metrics, providing actionable insights to enhance agent efficiency and contact center effectiveness.• Implement strategic workforce planning initiatives, including new staff planning, forecasting, and scheduling methods to ensure alignment with company and client needs.

Eden Prairie, Minnesota, United States

• Assisting with accounts payable, accounts receivable, data entry, and invoicing using QuickBooks Pro• Maintaining all accounting and HR files, and creating summarized reporting in Excel• Inventory, ordering, and administrative duties as required