Amber Lyons Email & Phone Number

Fort Knox, Kentucky, United States

Fort Knox, Kentucky, United States

Responded to customer emails, provided them with in-depth troubleshooting assistance, and escalated the issue to the proper team if necessaryAssisted around 30 customers per day with system inquiries and software supportEnsured reported customer issues were resolved by logging tickets, referencing knowledge base articles, and providing technical support 40+ hours per weekMaintained a comprehensive knowledge base of software product applications, engineering and design practices, and networking protocolsOffered strong customer service skills that kept customers satisfied and increase revenuedHandled customer inquiries, answered questions, and resolved problems promptly

Lexington, Kentucky, United States

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the dock and equipmentUsed scanners and other tracking software for maximized efficiencyMoved inventory to and from proper storage areasFollowed written and verbal instructions to locate packages in trailers and on the dock based on unique item numbersCarefully loaded, transported, and unloaded boxes and skids weighing up to 1000 pounds each, using hand trucks, trans-stackers, and forkliftsMaintained accurate inventory records using an automated billing systemProperly disposed of damaged or dangerous substances/materials according to safety guidelines and reported any incidents to a supervisor

Lexington, Kentucky, United States

Redesigned and developed a client dashboard website to create a more visually appealing, user-friendly experience using Adobe Photoshop, and HTML5, CSS, and JavaScriptWorked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Lexington, Kentucky, United States

Ensured items were well-stocked for each shiftAnswered phones and recorded detailed messagesCollected payment and handled petty cashDelivered exceptional customer service through extensive menu knowledgePlayed an integral role in customer service and overall sales numbersFollowed proper sanitation methods to clean and disinfect kitchen workstations

Richmond, Kentucky, United States

Answered at least 10 telephone calls daily and assisted customers according to scriptMaintained up-to-date knowledge on new operating systems, computer hardware, and other related technologyDocumented issues and updated ticketing system accordinglyDiagnosed and resolved customer hardware, software, and internet connectivity issuesProduced 7 reusable design templates, saving other graphic designers an average of 3 hours per weekGuided the creation and execution of marketing materials, balancing the overall strategic direction with day-to-day tasksHelped manage social media campaigns with supervisor overviewCompleted projects according to strict deadlinesExperience using Microsoft Word, Microsoft Excel, Adobe Photoshop, Adobe Illustrator, and BlenderCollaborated with a 4-person graphic design team to create large-scale projects

Frankfort, Kentucky, United States

Greeted at least 50 customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer serviceRegularly exceeded daily sales goals with cross-selling and upselling techniquesGained in-depth knowledge of the company’s product offerings to provide reliable and trusted assistanceMaintained log of purchases with customer phone numbers and email addresses to notify them of upcoming promotions and salesCreated attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases

Lexington, Kentucky, United States

Used scanners and other tracking software for maximized efficiencyDirected movement of inventory to and from proper storage areasFollowed written and verbal instructions to locate packages in the warehouse based on unique item numbersCarefully loaded, transported, and unloaded boxes weighing up to 100 pounds each, using hand trucks, trans-stackers, and forkliftsMaintained accurate inventory records and properly disposed of damaged materialsComplied with all OSHA standards and company safety policies

Greeted at least 50 customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer serviceRegularly exceeded daily sales goals with cross-selling and upselling techniquesGained in-depth knowledge of the company’s product offerings to provide reliable and trusted assistanceMaintained log of purchases with customer phone numbers and email addresses to notify them of upcoming promotions and salesCreated attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases

Frankfort, Kentucky, United States

April 2019 Employee of the MonthMaximized positive customer service experienceAssisted customers in finding specific clothing itemsReviewed customer orders and assisted in resolving issues quicklyHelped customers by asking questions and making suggestions for purchasesCounted cash drawers and made daily safe deposits