● Developed and executed content strategy, maintaining a 90% retention rate● managing community engagemento analyzing social media metrics● producing weekly video streams ranked in the top 1%● collaborating with brands and affiliates for cross-platform engagement and optimization.

Supervise daily operations, ensuring efficient workflow and high customer satisfaction,maintaining a 4.5 star review● Train, schedule, and manage staff to maintain service quality and productivity● Promote coffee consumption by educating customers and developing a connection to drivecustomer engagement and increase sales● Handle customer service issues, resolving complaints and ensuring a positive customerexperience● Oversee inventory management, ordering supplies, and ensuring stock levels meet demand● Prepare and serve drinks and food in accordance with health codes and cafe standards● Recommend products based on solid understanding of customer needs and preferences● Perform all support tasks; cleaning cases, maintaining cafe cleanliness, restocking suppliesand displays● Assist in financial tasks such as cash handling, reconciling sales, and preparing daily reports.● Ensure compliance with health and safety regulations, maintaining a clean and safeenvironment

● Managed and monitored store inventory to ensure product availability and accurate stocklevels and optimize inventory processes.● Conducted regular stock counts and reconciled physical inventory against system records.● Identified and resolved inventory discrepancies, minimizing shrinkage and ensuring productaccuracy

● Received, stocked, and organized inventory, ensuring accurate order fulfillment.● Maintained optimal stock levels for in-store and online availability.● Conducted inventory audits and reconciled discrepancies between physical and systemcounts.● Collaborated with sales and customer service teams to meet customer demands and assistwith product loading.● Ensured a safe, organized work environment.● Improved warehouse efficiency by enhancing processes, reducing retrieval times, andboosting productivity

● Supervised daily operations, staff performance, and inventory control, ensuring safety andquality standards.● Trained and coached team members, improving productivity and morale.● Streamlined operations, increasing efficiency and reducing downtime through processoptimization.● Managed inventory control, stock replenishment, and cycle counts, reducing shrinkage andimproving accuracy.● Analyzed performance reports, identifying trends and operational improvements.● Developed and monitored KPIs, driving improvements in productivity, sales, and customerservice

Greet customers in a friendly and welcoming manner as they approach the checkout counter.Scan and bag merchandise accurately and efficiently.Process cash, credit, and debit transactions using a cash register or POS system.Handle returns and exchanges professionally and according to company policies.Answer customer questions regarding products, store policies, and services.Maintain a clean and organized checkout area.Collaborate with other team members to provide outstanding customer service.Adhere to all company policies and procedures, including safety and security protocols.