Amber Machado Email & Phone Number

Fort Lauderdale, Florida, United States

• Provided product functionality expertise and best practice recommendations on UKG Pro including payroll, human resources, platform configuration, web import tool, security, workflow, tax management, system configuration and standard/business intelligence reporting to customers and internal resources to increase adoption and utilization. This included implementing product solutions, new modules and innovating solutions for customer business needs.• Organize, document, and manage multiple projects and time spent on an ongoing basis. Proactively maintained the documentation to align with current functionality to encourage self-service• Presented to large audiences live and virtual with 100% customer satisfaction on surveys• Developed new content based on the voice of the customer and data analysis, resulting in high customer satisfaction

Fort Lauderdale, Florida, United States

Miami/Fort Lauderdale Area

Lead a team of UltiPro core subject matter experts who transfer knowledge to our internal partners and also collaborate with our Development team in improving the product. The goal of the team is to empower our internal partners through knowledge transfer to create a world class customer experience. I am a servant leader who focuses on coaching and personal/professional development. There is also a focus on analysis, trending, forecasting and strategy.

Weston, Fl

Shared across Solutions with a focus on overseeing elevation status requests submitted from internal partners. Assist with prioritizing work load for Solutions staff based on aging, priority, account health, etc. Coordinate and escalate across various groups within Ultimate Software (i.e. SaaS, Product Development, and Product Strategy) in order to ensure client support cases are resolved in a timely manner. Metrics and dashboard reporting. Review and assist in closing all aged cases. Assist with projects from Sr. management. Create and improve process documents for the Solutions group. Hold and attend customer conference calls as needed.

Weston, Fl

Lead a team that provided world class expertise to our customers and internal partners supporting our UltiPro product. This included supporting our comprehensive Ultipro solutions, providing in-depth analysis and timely resolutions/workarounds for client-escalated issues in areas such as: Payroll, HR, Benefits, Compliance and Imports/Exports.