- Managed and resolve challenging issues for PayPal merchants and customers.- Resolve technical cases created by customers, product team, and engineers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the PayPal software and platform.- Gain an understanding of the PayPal platform and all core functionality.- Analyze data with a view to isolate the potential cause of the issue.- Involve other teams, such as Product and Engineering teams, to accomplish personal and group goals.- Leveraged Splunk, SignalFx, Java, and PagerDuty to monitor, analyze, troubleshoot critical incidents- Leveraged Jenkins to test and deploy changes to code base- Leveraged Terraform, Pagerduty, Splunk, and SignalFX to monitor and create alerts for code base.- Leveraged ServiceNow to create incident tickets when incidents required the interaction with other teams.

- Created SPA, using React, which will allow users to view and book available appointments- Connected with Open Dental Api to integrate real time available appointments in a calendar custom made by myself for use in the booking application.- Made a custom weekly view calendar from scratch. Calendar is capable of turning available appointments into a button for selection by user. Implemented logic that allows the calendar to shift from week to week or month to month, placing the available appointments in the correct days.- Stack consisted of React, Word Press, PHP, Python3, AWS, Boot Strap.