Amber Melchior Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, In

Monitor compliance to statutory and regulatory requirements for 22 services sites. Develop clinical protocols based on nationally recognized standards of care. Assist in the opening of new family planning clinics including securing appropriate licenses and certifications, development of policy and procedure manuals, and facility set-up. Oversee program quality improvement processes. Develop realistic and achievable action plans in conjunction with key stakeholders. Create and present clinical training to our network of family planning providers.Achievements:1. Streamlined sub-recipient reporting processes to eliminate duplicate work and provided tools to allow for better documentation of requirements. 2. Reformatted clinical policies manual using policy and procedure best practices making it easier to navigate and to emphasize client-centered care best practices. 3. Created tools to better document audit findings and provide insights into overall network performance.

Developed grant proposals and wrote applications to obtain program funding. Facilitated prenatal care groups in collaboration with clinicians. Managed grant program ensuring objectives were being met. Provided training to physicians and support staff on care model. Conducted quality assurance audit processes for compliance to model of care across eight clinic locations. Managed program budgets and inventory. Developed schedules and created lesson plans. Represented program internally and externally as liaison and advocate. Provided health risk assessment and care planning services to the obstetric population four health clinics. Achievements:• Redesigned Steering Committee membership to include stakeholders and key players in the development and implementation of processes to guide practice improving buy-in, increasing innovation and increasing efficiency.• Partnered with site management to restructure staffing for group care processes increasing enrollment from an average of 40 patients to 96 patents annually. • Developed a process to comply with mandated group care model standards including obtaining grant funding to cover cost of training and coordinating an in-house training workshop improving ease of training and certification of new individuals and providers to the care model and decreasing the cost from $850 to $150 per person.

Managed 20-person clinical team and designed daily staffing assignments. Involved in interviewing and hiring processes and completing annual employee reviews. Addressed and resolved patient concerns including investigation of incident, staff coaching, and problem resolution. Served as a resource to the health center team on clinical and operational issues. Integral in identification and implementation of continuous improvement efforts.

Direct patient care, provided education for follow-up with nursing triage, lab and medication refills. Worked as medical assistant and serviced needs. Managed seven physicians’ schedules and prepared the exam rooms for each day’s appointments. Interacted with office / clinical employees, physicians and patients. • Collaborated with physician leadership and nursing staff to develop protocols for addressing complaints related to opioid prescription writing process improving consistency in the handling of complaints.• Developed and implemented new process to address wait times for initial prenatal appointments including restructuring the intake process and adjusting the schedules to accommodate more appointments per week, doubling the number of new patients per week and decreasing access time.

Master Of Science Of Nursing And Master Of Business Administration

Bachelor Of Science - Bs, Nursing

Associate Of Science - As, Registered Nursing/Registered Nurse