Amber Mitchell Email and Phone Number

● Assist with Marketplace deals and partner deals, ensuring compliance and smooth processing (AWS, GCP, Azure)● Review order submissions for completeness and adherence to company booking policies and work to resolve issues that are uncovered● Manage Zendesk tickets and Salesforce cases, providing timely resolution and support reducing ticket turnover ● Work with Deal Manager in various territories including EMEA, APAC, West, LATAM, East, and Central, ensuring accurate and timely support● Process contracts and orders and ensure all documentation is in compliance with booking policy● Create and Modify quotes as required● Lead new AE training for Deal Operations, while educating them on team functions anddemonstrating CPQ quote creation● Contribute ideas and innovative solutions to improve upon existing systems, work processes andprocedures● Establish strong relationships with Sales, Renewals, Billing, Security, Legal, and other internalresources as appropriate● Ensure adherence to our pricing, quote-to-contract processes, and policies for our sales team● Ensure proper approvals are obtained about deal structure such as discounts, payment terms, andspecial licensing terms.● Prepare and maintain existing documentation around the Deal Desk’s internal and externalprocesses● Owner of intranet Deal Desk page, which is used to provide knowledgeable and resourcefuldocuments to sales reps and other teams as necessary.● Respond to and resolve internal Sales questions about applicable programs and operations● Perform other ad-hoc duties and projects as assigned to support the business● Respond to inquiries, provide guidance for the quote process to Sales representatives● Proactively review forecasted quarter end quotes for completeness and accuracy

● Supported growth/mid-market team in driving standardization across transactional based deals and● Conduct phone calls with potential customers with a goal of converting customers into a signedcommitment● Ongoing discussions with manager and teammates about development opportunities andcelebrating successes● Build the structures and processes that will help grow Bandalier● Completed Leadership Training which now allows me to conduct virtual interviews

● Prepared horses for specific competitions or tasks.● Managed feeding, rugging and general stable procedures, communicating issues or significantmaintenance requirements to management when necessary.● Directed other horse trainers and stable hands to complete training and maintenance tasksrequested by owners or needing urgent attention.● Maintained animal health records, treating minor injuries and reporting serious injuries to ownersfor consultation with veterinarians.● Worked with ranch hands to clean stables and riding areas.● Treatment of minor horse injuries.● Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.● Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.● Talked to or interacted with animals to increase familiarity with human voices or contact.● Rode horses at minimum 5 days a week, emphasizing pace or timed work and jump-outs todevelop skills and compliance of individual animals.● Took horses to training sessions and provided basic care, including saddling up, grooming,exercising and traveling.

● Greeted customers in-store per day, responding to inquiries, helping with purchase decisions, andproviding exceptional customer service● Gained in-depth knowledge of company’s product offerings to provide reliable and trustedassistance to customers daily, helping them make informed decisions● Train new employees on selling and customer service techniques● Created attractive merchandise displays with strategic product placement that pulled customersinto the store and maximized purchases● Took care of live animals and handled live animal sales

● Attention to detail● Verbal and written communication● Time Management● Record-keeping● Knowledge of medical terminology● Understanding of common disorders● Work in a team environment● HIPAA