Lead a team consisting of 11 Customer Service Representatives and 2 Supervisors. Responsible for excellent service levels to assure brand loyalty for the exclusive brand customers, Porsche, Bentley and Lamborghini for a lease and retail portfolio in the United States and Canada. Responsible for the collection activity for a multi-billion dollar portfolio for all three brands in both the United States and Canada. Served as an integral team member on several internal projects:… Show more Lead a team consisting of 11 Customer Service Representatives and 2 Supervisors. Responsible for excellent service levels to assure brand loyalty for the exclusive brand customers, Porsche, Bentley and Lamborghini for a lease and retail portfolio in the United States and Canada. Responsible for the collection activity for a multi-billion dollar portfolio for all three brands in both the United States and Canada. Served as an integral team member on several internal projects: Implementation of Bentley and Lamborghini Financial Services, Enhanced department productivity and efficiency through turnover and developed a training program for the relocation of the office to Atlanta. Managed Electronic titling changeovers - CA, MA, GA, FL. Worked with outside vendors. Built and retained strong working relationships with attorneys, repossession and collection agencies. Show less

Supervised daily development and oversight of the Customer Service and Collection Department which included 10 representatives. Handled account reviews on delinquent accounts to ensure PFS was in compliance with the state and provincial statutory. Nominated for "Globalution", Porsche's international management program, by the CEO and CFO. Assisted Executives in reinventing the department due to management and director turn over by working closely with general counsel with the… Show more Supervised daily development and oversight of the Customer Service and Collection Department which included 10 representatives. Handled account reviews on delinquent accounts to ensure PFS was in compliance with the state and provincial statutory. Nominated for "Globalution", Porsche's international management program, by the CEO and CFO. Assisted Executives in reinventing the department due to management and director turn over by working closely with general counsel with the implementation of the state and provincial statutory guide. Met monthly with the CEO and CFO to review monthly losses and forecast. Show less

Responsible for escalated customer service issues and 46+ delinquent accounts. Handled escalated bankruptcies, repossessions and replevins. Worked daily with outside attorneys and repossession agents. Adhered to collection rules and regulations. Worked closely with the Manager and Supervisor of the department to handle customer service complaints in a professional and timely manner. Responsible for writing work instructions as they related to daily collection and customer service activity… Show more Responsible for escalated customer service issues and 46+ delinquent accounts. Handled escalated bankruptcies, repossessions and replevins. Worked daily with outside attorneys and repossession agents. Adhered to collection rules and regulations. Worked closely with the Manager and Supervisor of the department to handle customer service complaints in a professional and timely manner. Responsible for writing work instructions as they related to daily collection and customer service activity within the department. Show less