• Managing up to 15 Consultants on a daily basis• Recruiting, coaching, and providing feedback to, Consultants• Communicating processes and procedures• Conducting monthly and annual staff performance discussions• Collaborating with Motor Assessing and Relationship Managers across WA, QLD, NSW and SA• Working effectively with Underwriting and Policies Departments• Liaising with the Business Performance Team regarding KPI performance monitoring and reporting• Ensuring… Show more • Managing up to 15 Consultants on a daily basis• Recruiting, coaching, and providing feedback to, Consultants• Communicating processes and procedures• Conducting monthly and annual staff performance discussions• Collaborating with Motor Assessing and Relationship Managers across WA, QLD, NSW and SA• Working effectively with Underwriting and Policies Departments• Liaising with the Business Performance Team regarding KPI performance monitoring and reporting• Ensuring that all customer calls are answered within 60 seconds and that staff leave and breaks are optimised, in conjunction with Workforce Planning and Operations• Interpreting and applying an understanding of key financial indicators to make better business decisions• Planning and prioritising work to meet commitments aligned with organisational goals• Leading others through change• Dealing with Motor Repairers to monitor their performance (e.g. service timeliness and quality)• Acting as First Aid Officer for the Claims Department Show less

• Managing up to 15 Checkout Operators• Setting up and Closing down checkouts from opening to closing of the store• Identifying security breaches• Managing face to face customer disputes• Arranging staff replacement when required• Ordering of stock throughout the general merchandising department and front desk• Managing store deliveries