Amber Papp Email and Phone Number

● Rebuilt labor planning tools for six co-located warehouses, resulting in annualized time savings for the labor planning team of approximately 720 hours.● Created the “9AM Dashboard” in Quicksight, a One-Stop-Shop for the Returns Network leadership to view and analyze daily performance metrics. The foundation of this Dashboard included queries built in MySQL and PostgreSQL languages. This dashboard saves leadership and site finance over 5,000 hours per year, and helped make Peak 2022 the most successful, data-driven peak to date.● Created the “Mix Reporting and Recovery Dashboard” in Quicksight, a first of its kind view into product-level mix to help the Returns Network understand performance and total cost impact of concessions, yield, and rates. This dashboard was built atop consolidating independent tables with portions of necessary data into one data table that could then be pulled into the Quicksight. After its rollout in September 2022, Recovery metrics have improved 12 percent per unit.● Created the Vendor Returns Dashboard, a first of its kind view into the Vendor Returns Department. Visualizations include backlog trends, process-level performance breakout, and shipment-level trends.● Created the Return Merchandise Authorization (RMA) Generation Dashboard, a consolidated location for the Returns Network to understand upcoming and historical RMA trends.● Created the ReLo Backlog Entry Compliance Dashboard, a daily overview that calls-out sites with missing backlog entries, as well as an overview of the Returns Network backlog status. Utilization of this dashboard improved site-level ownership for backlog entries, and leadership saved over 100 hours across 3 months.

• Developed new Financial Planning Scorecard for corporate earnings based on new corporate re-segmentation.• Developed new expense package reporting for new cost center leaders based on new corporate re-segmentation. • Developed new template to simplify forecast adjustment process.• Prepare the GAAP deck, including checking slides for uniformity and content correctness from other business partners.• Prepare and load journal entries. • Perform detailed analysis around expense variances to budget and discuss variances with cost center leaders.• Manage key financial deliverables for company acquired in 2019, including monthly journal entries and walking account balances to CNO’s financials.

• Support a sales force of approximately 1000 agents.• Role hybridized to also serve as main financial analyst for a new subsidiary company acquired in 2019 with approximately $20M in annual revenue, resulting in significant cross-departmental collaboration. • Develop key financial reporting tools and processes for the acquired subsidiary company, including account mapping, proof of cash, and monthly recording of account balances to CNO’s financials. • Improved the accuracy of a model that serves as the source for Key Performance Indicator forecasting and the non-Pay-for-Performance incentive program targets, to where the sales output was within 1% of the sales plan. • Manage and track Performance Matters Associates (PMA) incentive programs, ensuring correct cost centers and accounts are used, resulting in approximately $6M in payouts annually.• Manage the PMA agent 1099 process, including tracking, documenting, and submitting of approximately $2M in awards and gifts to be filed by the tax department.• Collaborated with the Operations team and created an easy-to-use standardized commissions grid that calculates broker commission rates, which reduced time spent on calculating rates from over an hour with the previous manual process to under 10 minutes with my new process. • Advanced knowledge of Microsoft Office Suite, basic knowledge of Business Objects, Tableau

• Managed and coordinated the implementation of hospital lead referral system for Assisted Living, which impacted 61 communities, 133 hospitals, and approximately 150 people.• Tracked and approved department expenses to ensure budget was not exceeded each month and reallocated a $50K underspend to budget in Clarity so the department would not lose the budget for 2018.• Developed complete process for executive reporting roll-up of Starts of Care for the Home Health product line, which removed multiple touch points and enabled executives to report results to the C-Suite Team.• Developed Business Development shared site as a common place for the Business Development team to upload and update documents and stay organized.• Developed process to act as temporary CRM for managing active accounts.• Booked travel, created itineraries, and coordinated schedules for the Vice President of Corporate Business Development.

• Implemented formulas into excel based reports which improved task efficiency by 45%• Developed complete process documentation for 100% of weekly tasks and 80% of remaining tasks for my position and my manager’s position• Provided input to IT to develop a Business Requirements Document, which will be used with a new system launch in the coming year• Understand the rules of and compile approximately 25 agent bonus programs annually, with administration on weekly, monthly, quarterly, and annual basis • Manage Accounts Payable processing, and contact vendors regarding payment questions• Basic knowledge of Business Objects, Tableau, and Microsoft Access• Model bonus programs for future years and track bonus program spending for current year

• Developed media buying strategies, which included TV station and time selection, commercial length selection, and ratings/impressions to meet client goals• Analyzed media performance to determine which stations, time periods, and demographic mix, among other trends and factors, should be used for optimizations• Managed annual budgets of approximately $15 Million and 80% media clearance to maintain the best rates, to ensure client spend and revenue goals were met• Wrote thorough reports on all client interactions for internal records• Traveled across the country on a quarterly or as-needed basis to client offices for results presentations• Worked closely with the IT Department to refine system processes, including modifying the web attribution process for more accurate attribution results

• Assisted in setup and implementation of new and existing media campaigns, focusing on efficiently meeting client needs in the areas of creative, digital, and media.• Worked directly with client call centers for campaign setups, as well as to review call quality and tracking efficiencies• Managed the setup, testing, and implementation of accounts, most notably managed the setup of an order management “hub”, call center, credit card processor, customer service, fulfillment, and ecommerce/website for a large vacuum client for both the US and Canada• Performed selected market, media, and client research through Nielsen• Communicated with senior level managers to discuss projects and strategy, including campaign wrap up and quarterly presentations

Performed pre, during, and post-boarding inspections to dogs, including properly preparing feeds and monitoring eating habits and behavior changes; Monitored the outside dog play area and cleaned minor injuries incurred during playtime; Gave baths, nail trims, ear cleanings, and furminations; Cleaned kennels and performed other necessary cleaning tasks; Managed the part time animal care technicians to ensure they performed their necessary duties.

Handled approximately $4 million annually in checks, credit cards, cash, and EFTs, and prepared bi-weekly cash receipts worksheets and deposit slips; Updated the Accounts Receivable department from paper and pencil worksheets to Excel worksheets; Wrote and edited documents such as the training manual, job descriptions, memos to employees and salespeople, and created training videos for employees and salespeople; Helped evaluate job applicants for open positions

Created lessons and activities based on students’ skill sets and evaluated and modified lessons based on the students’ performance; Exercised lesson horses to enhance understanding of their reaction to independent riders (versus riders needing horse leaders and sidewalkers); Helped organize and run the 2008 open show