Amber Parrott Email & Phone Number

Saint Paul, Mn, Us

Minnesota, United States

United States

TILA/RESPA expert for Wells Fargo Home Mortgage. Responsible for a team of 10-15 employees – conducted team meetings, one-on-ones, interviewing, performance coach back, and scheduling. Also responsible for creating training, facilitating training, traveling to our partner site in DSM to facilitate training, process improvement, and identifying risks.

TILA/RESPA and mortgage fee change expert. Created training, facilitated training, traveled throughout the country to facilitate training and identify process improvements, identified risks and suggested solutions, Subject Matter Expert (SME,) communicated process changes to a team of Research Remediation Analysts, audited the work of other Research Remediation Analysts, resolved internal escalations submitted across business lines. This role required knowledge of all major loan program types… Show more TILA/RESPA and mortgage fee change expert. Created training, facilitated training, traveled throughout the country to facilitate training and identify process improvements, identified risks and suggested solutions, Subject Matter Expert (SME,) communicated process changes to a team of Research Remediation Analysts, audited the work of other Research Remediation Analysts, resolved internal escalations submitted across business lines. This role required knowledge of all major loan program types, including FHA, VA, Conventional, Non-Conventional, BOND, DAP, and HARP. Self-sufficient in researching underwriting guidelines to ensure fee compliance. Show less

Processing loans, customer service, pipeline management, mortgage knowledge, document detail orientated

Resolving escalations, quality analysis, team member development, interviewing and hiring, team member evaluations