- Implement Salesforce functionality used by the Contact Center

- Work directly with other product owners, system engineers, program managers, developers, and testers to define features and technical user stories- Support an Agile Software Development process, working in conjunction with end users / stakeholders and technical delivery team- Work closely with counterparts in department to align on the team vision, program backlog, release planning and roadmap- Acting as stakeholder of specific product backlog items, work closely with development teams to ensure the output to be aligned with expectations- Being the voice of the customer and providing a business perspective on value during day-to-day development- Responsible for the requirement definitions of the eTier team which built and maintained Enterprise Service Bus and 24/7 data repository used for pricing and availability on grainger.com- Product owner for Integration with P44- Responsible for the identifying and defining system impacts of the California Consumer Privacy Act (CCPA)- Responsible for the requirement definitions and functionality acceptance of the Audit Remediation team that was responsible for obfuscating Personally Identifiable customer information in the development and quality environments- Founded a Product Owner community of practice within Grainger to elevate the role of the product owner, share and document best practices

Facilitated discussions, created architecture artifacts and gained consensus on designs for the following functionality:Retain credit card info in one source of truthGamut web site integration with backend systemsCustomer facing web-based order entry tool and integration with SalesforceIntelligent phone routing integration with Cisco, Salesforce and backend customer datastore

- Americas Project Requirements, Analysis, ,Integration testing and defect resolution for Mexico and Canada on site – responsible for leading the gathering and analyzing requirements for the following functionality: pricing, customer agreements, discount guidance, approvals, sales rebate and Vistex processes- Hybris project – responsible for multi-channel integration between the web and SAP customer and order data. Self-initiated training on Hybris, Eclipse and Java. Championed Agile development adoption.- Simplified Order Entry project – team lead, subject matter expert on both technical and business aspects of the project including SOAP services, PI, endpoints and the order entry process. Self-initiated training on Visual Studio and .NET technology- Self-initiated development of RESTful SAP web services and championed enterprise wide adoption based on significant reduction of run costs- Lead credit card encryption and credit card authorization and settlement processing expert to obtain Payment Card Industry certification.- Lead configuration analyst for transaction processes including order types, item categories, schedule line categories, copy control, text, incompletion, exclusions, output, credit card, EDI and grainger.com inbound order and email order acknowledgements- Supported extensive custom functionality in order entry including a fast entry screen, plant determination, carriers and hazardous materials, export- Lead SD configurator for implementation and conversion from SAP 4.0b to 4.7; order entry design, configuration, order conversion- Export processes and new SAP module Global Trade Services (GTS)

- Responsible for entire order to cash design and configuration in SAP 4.6 system- Responsible for designing and maintaining web to SAP real time interactions using BAPIs and DCOM- Work with the web developers to design, code and test these components- Responsible for understanding and implementing credit card transactions without any prior knowledge or experience- Maintain and implement enhancements all SAP SD configuration, ABAP and SAPScript

- Configured Orders, Customers, Pricing, Billing, Output and EDI- Designed report programs and when needed coded them- Gathered business requirements, design, integration test and convert business unit to SAP- Facilitated the standardization of common business processes- Played a key role in the SD module at an international level to meet tight deadlines- Assisted with inbound and outbound EDI interfaces- Mentored colleagues in SAP functionality

- Extensive ABAP/4 programming experience by coding and testing two large bolt-on applications, as well as an extensive number of reports, BDCs and interface programs- Planned and executed system test scripts- Responsible for inventory conversion which included analysis, planning and execution- ABAP Academy Certification