Amber Pendleton
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Amber Pendleton Email & Phone Number

Tax Preparer Level 1 at Jackson Hewitt Tax Service Inc.
Location: Pasadena, Texas, United States 6 work roles 3 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Jackson Hewitt Tax Service Inc.
Role
Tax Preparer Level 1
Location
Pasadena, Texas, United States
Company size
6066 employees

Who is Amber Pendleton? Overview

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Amber Pendleton is listed as Tax Preparer Level 1 at Jackson Hewitt Tax Service Inc., a with 6066 employees, based in Pasadena, Texas, United States. AeroLeads shows a matched LinkedIn profile for Amber Pendleton.

Amber Pendleton previously worked as Product Support Specialist- Intuit Turbotax at Self Employed- Customer Service and Tier 2 Support- Intuit Turbotax at Self Employed - Customer Service. Amber Pendleton holds Pre-Heath Sciences Program from San Jacinto College.

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Jackson Hewitt Tax Service Inc.

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About Amber Pendleton

Experienced Sales Assistant with a demonstrated history of working in the retail industry. Skilled in Customer Service, Management, Training, Microsoft Office, and Sales . Strong problem-solving professional with 158 college credit hours.

Current workplace

Amber Pendleton's current company

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Jackson Hewitt Tax Service Inc.
Jackson Hewitt Tax Service Inc.
Tax Preparer Level 1
jersey city, new jersey, united states
Website
jacksonhewitt.com
Employees
6066
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6 roles

Amber Pendleton work experience

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Product Support Specialist- Intuit Turbotax

Self Employed- Customer Service

United States

Performed troubleshooting and tested customer issues via phone and remote assistance software.Helped guide customers to find correct answers to tax questions via trusted sources such as IRS and TurboTax websites.Assisted Customets with Tax Preperation QuestionsTroubleshoot calculation errors in tax returns (1040, 1065, 1120-S/C and 1041 series) to find the cause of error and resolve issue.

Mar 2021 - Jul 2024

Tier 2 Support- Intuit Turbotax

Self Employed - Customer Service

United States

Assisted Tier 1 Product Support agents for all of TurboTax contracts, to help troubleshoot customer issues on live calls.Worked through a chat interface directly with agents and used a simultaneous screenshare with customer to guide agent in assisting customers.Responsible for maintaining up to 5 agent interactions at the same time, depending on call volume.

Mar 2023 - Apr 2024

Quality Assurance Support Resource - Arise Virtual Soultions

Self Employed- Customer Service

United States

Management of performance of Tier 1 Product Support Specialists contracting via Arise Virtual Soultions.During tax season, Feb-April, maintained daily contact with assigned agents (60-first season, 99-second season) to promote successful performance metrics exceeding Intuit TurboTax's monthly requirements.Provided intervention, mentorship, coaching to agents, via recorded video meetings, emails, live call listening, call investigations and provided feedback for improvement.Season 2024 assisted on a direct intervention team of QASRs that would monitor customer surveys as they were being posted. Immediate intervention with agents across all of Arise's TurboTax Tier 1 agents, to coach and correct behaviors, so agent could improve metrics.

Feb 2023 - Apr 2024

Agero Roadside Assistance

Self Employed • Customer Service

United States

•Assisted customers of Agero via phone call, setting up roadside assistance service. •Reached out to local emergency services on behalf of customer if roadside assistance was not available or safety of customer could not be confirmed.•Service area covered entire United States, so required usage of Google Maps, national directories of service providers and confident use of Google search to complete tasks.•Dispached calls to service providers to set up services, relaying relevant information about customers, to provide correct services.•Negotiated with service providers on cost of services performed.

Nov 2022 - Jan 2023

Customer Service Sales Associate

Boy Scouts Of America, Supply Division

Houston, Texas

Sep 1996 - Jan 2020
Team & coworkers

Colleagues at Jackson Hewitt Tax Service Inc.

Other employees you can reach at jacksonhewitt.com. View company contacts for 6066 employees →

RP Reeshon Patterson Reeshon Patterson Colleague at Jackson Hewitt Tax Service Inc.Southfield, Michigan, United States View → LO Linda Owens Linda Owens Colleague at Jackson Hewitt Tax Service Inc.Houston, Texas, United States View → PG Petra Gallup Petra Gallup Colleague at Jackson Hewitt Tax Service Inc.Lubbock-Levelland Area, United States View → MH Michelle Hartley Michelle Hartley Colleague at Jackson Hewitt Tax Service Inc.Danville, Virginia, United States View → AJ Angelene J. Angelene J. Colleague at Jackson Hewitt Tax Service Inc.Yuma, Arizona, United States View → KA Katherine Allen Katherine Allen Colleague at Jackson Hewitt Tax Service Inc.Minneapolis, Minnesota, United States View → KE Kimberly Espinoza Kimberly Espinoza Colleague at Jackson Hewitt Tax Service Inc.Wausau-Stevens Point Area, United States View → DC Dennis Christenson Dennis Christenson Colleague at Jackson Hewitt Tax Service Inc.Greater Tampa Bay Area, United States View → AD Aaron Diaz Aaron Diaz Colleague at Jackson Hewitt Tax Service Inc.El Paso, Texas, United States View → GS Georgina Smithgeorginas Georgina Smithgeorginas Colleague at Jackson Hewitt Tax Service Inc.Grifton, North Carolina, United States View →
3 education records

Amber Pendleton education

Associate Of Arts - Aa, General Studies

San Jacinto College

Activities and Societies: Dean's List

FAQ

Frequently asked questions about Amber Pendleton

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What company does Amber Pendleton work for?

Amber Pendleton works for Jackson Hewitt Tax Service Inc..

What is Amber Pendleton's role at Jackson Hewitt Tax Service Inc.?

Amber Pendleton is listed as Tax Preparer Level 1 at Jackson Hewitt Tax Service Inc..

Where is Amber Pendleton based?

Amber Pendleton is based in Pasadena, Texas, United States while working with Jackson Hewitt Tax Service Inc..

What companies has Amber Pendleton worked for?

Amber Pendleton has worked for Jackson Hewitt Tax Service Inc., Self Employed- Customer Service, Self Employed - Customer Service, Self Employed • Customer Service, and Boy Scouts Of America, Supply Division.

Who are Amber Pendleton's colleagues at Jackson Hewitt Tax Service Inc.?

Amber Pendleton's colleagues at Jackson Hewitt Tax Service Inc. include Reeshon Patterson, Linda Owens, Petra Gallup, Michelle Hartley, and Angelene J..

How can I contact Amber Pendleton?

You can use AeroLeads to view verified contact signals for Amber Pendleton at Jackson Hewitt Tax Service Inc., including work email, phone, and LinkedIn data when available.

What schools did Amber Pendleton attend?

Amber Pendleton holds Pre-Heath Sciences Program from San Jacinto College.

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