Amber Plotner Email & Phone Number

Memphis, Tennessee, United States

* Assures document owner has assigned technical reviewers to new documents, change orders and other QMS related document changes in the DMS.* Reviews changes to DMS QMS related procedures, work instructions or other documents that may require new or updated training. Coordinates the appropriate training to be rolled out in the LMS. * Reviews Engineering Change Orders (ECO) to ensure document owner has assigned appropriate reviewers and documentation. * Reviews ECOs to ensure documentation is clear, concise, and valid. * Facilitates DMS document processing meetings and provides necessary input relative to current DMS activity to ensure processing is being performed in a timely manner. * Creates reports for monitoring the effectiveness of the change process for the organization.*Maintains the ECR-ECO process documentation to ensure that documentation reflects current policies, procedures, & business practices.* Maintains training material to ensure that materials reflects current processes. * Manage QMS training assignments through company's Learning Management System. * Delivers live & remote DMS & LMS training throughout the organization.* Supports Quality Systems such as internal & external audits, CAPA & investigations.* Establishes DMS & LMS software configuration and requirements.* Monitors updates & revisions to DMS & LMS systems & assess impact to current procedures and policies.

Memphis, Tennessee, United States

* Assures document owner has assigned technical reviewers to new documents, change orders and other QMS releated document changes in the DMS* Reviews engineering change requests to ensure documentation is clear, concise and valid.* Reviews changes to DMS QMS related procedures, work instructions or other documents that may require new or updated training. Coordinates the appropriate training to be rolled out in the LMS.* Reviews Engineering Change Orders (ECO) to ensure document owner has assigned appropriate reviewers and documentation.* Facilitates DMS documentation processing meetings and provides necessary input relative to current DMS activity to ensure processing is being performed in a timely manner. * Creates reports for monitoring the effectiveness of the changes process for the organization. * Maintains the ECR-ECO process documentation to ensure that documentation reflects current policies, procedures, and business practices. * Maintains training materials to ensure that material reflects current processes. * Manage QMS training assignment through company's Learning Management System

Memphis, Tennessee, United States

Smith & Nephew & Woodland Essex - joint venture in May 2012Trained in all areas of Servicing and Manufacturing* Lead role the last 5 years of service* Receive incoming Exogen for Servicing, Complaints, Disposal, and/or refurbishing intothe SAP system.* Helped write the new servicing procedure and lay out the new process* Train new employees on all specifications for their jobs* Sorts, prioritizes, and dispositions returned products.* Maintains inventory accuracy of returned devices and servicing components.* Service and tests customer returns to ensure product meets correct specifications* Ensures equipment and tools used are validated and/or in calibration.* Ensures all paperwork is complete and thorough.* Performs material deployment and shop floor control functions to ensure materialrequirements and production demands are fulfilled.* Performs any in-process inspection functions as specified per procedures.* Ensures all ESD requirements are met while handling electronic components. * Performs scheduled testing, maintenance and documentation of ESD (Electro-StaticDischarge) equipment.* Prepare shipments and proper documentation and ship returned serviced units back tocustomer to meet the required due date or to the distribution for international shipments.* Performs any function required to disassemble, sort components, scrap and dispose ofreturned units.* Operates the FedEx Power ship system, processes all shipping documents, maintains andorders all related shipping supplies.* Ensures CANDO tasks are completed as required and documented.* Complies with all health, safety and environmental policies, procedures and job hazardanalyses applicable to specified job activities; including medical evaluations as requiredby job function.* Complete all required HSE training.* Trained in SAP, ESS, Exogen’s custom programming software, Outlook, and Excel.

Memphis, Tennessee, United States (2 Locations - Brooks Rd & Holmes Rd)

Trained in all areas of Exogen Manufacturing & Servicing * Assemble and record serial number/data information of each Exogen unit, in accordanceto Process Procedures and Quality Specifications.* Calibrate and Final Test and record all data needed for each Exogen unit, in accordanceto Process Procedures and Quality Specifications.* Package according to Process Procedures and Quality Specifications also, create serialnumber spread sheets in Exogen Bartender labeling system for the Packaging area.* This training includes the Exogen 2000+, Exogen Japan unit, Exogen 4000+ and theExogen Express devices.* Maintain Data Documentation on each unit assembled.* Assist in the Packaging Area when needed.Trained on all Process Procedures pertaining to Exogen Manufacturing, Packaging, and ShopFloor Control.

Memphis, Tennessee, United States (2 Locations - Covington Pike & Wolfchase)

* Processed all warranty paperwork to ensure proper documentation.* Verified criteria required by factory or distributor.* Kept informed of all factory recalls and bulletins.* Processed warranty claims in a timely basis for each franchise or distributor.* Reconciled all warranty receivables with payments through the appropriate accountingschedule.* Posted credits on computer.* Filed and maintained all service records as required by the Warranty Company and/ordealership.* Assisted with any clerical needs as directed by the service manager.* Assisted with the cashier and telephone operator duties as needed.