Amber Post Email & Phone Number

Saskatoon, Saskatchewan, Canada

Strategic Customer Engagement: Acted as the primary liaison for over 200 enterprise customers generating $250k+ in monthly recurring revenue (MRR), ensuring exceptional service delivery and satisfaction.Comprehensive Customer Portfolio Management: Orchestrated end-to-end customer lifecycle management, including seamless onboarding, conducting live webinar training sessions, and optimizing adoption rates within the critical first 30 days.Revenue Growth and Retention: Spearheaded successful annual and monthly subscription renewals, securing contracts valued up to $24,000 annually and $2,000 monthly, effectively minimizing churn and maximizing upsell/cross-sell opportunities.Interdepartmental Collaboration: Facilitated effective communication between Product Development and Customer Experience teams, ensuring timely and accurate dissemination of new feature details crucial for enhancing customer satisfaction and product usability.Product Enhancement Leadership: Collaborated closely with Product, Technical, and QA teams to prioritize and validate customer-driven feature requests and bug fixes, championing customer-centric product development initiatives.Content Strategy and Marketing Collaboration: Partnered with Marketing to develop and distribute comprehensive system training videos for the knowledge base, authored blog posts, and crafted email marketing campaigns, significantly boosting user engagement and product awareness.Technical Support and Cross-Functional Support: Provided supplementary coverage for Technical Support operations, ensuring continuous support and a seamless customer experience during peak times.Executive Reporting and Leadership: Directly reported to the CEO, presenting strategic insights and actionable recommendations derived from customer feedback and performance metrics to drive informed decision-making and business growth.

Toronto, Ontario, Canada

National In-Store Activation Program Leadership: Led the development of a comprehensive in-store activation program spanning 120+ locations nationwide. Managed logistical complexities including brand partner capacity and internal department structures to ensure seamless execution and maximum impact.Integrated Marketing Campaign Execution: Successfully executed in-store and digital marketing strategies for 10+ large-scale trade campaigns and localized promotions across Canada. Implemented diverse tactics such as pop-ups, consumer sampling events, partner feature weeks, and staff product knowledge sessions to drive brand engagement and consumer participation.Strategic Contest Management: Managed consumer contest initiatives in collaboration with partner agencies and internal departments, resulting in a notable 30% increase in engagement metrics.Simultaneous Management of Key Projects: Oversaw multiple critical projects concurrently, including:- Creation of vanity packaging for new product launches, involving sourcing, creative collaboration, and logistics management.- Procurement and centralization of giveaway inventory to optimize operational efficiency.- Seamless handoff of digital display management responsibilities to retail teams.- Coordination of an annual trade programming calendar for partner features, ensuring alignment with organizational objectives and timelines.Cross-Functional Collaboration: Collaborated extensively with internal departments to champion organizational initiatives such as customer appreciation month and membership pricing programs, fostering a unified approach to achieving strategic goals.

Richmond Hill, Ontario

Managed the smooth onboarding process for new clients, including both SMBs and Enterprises.Tailored company software systems to align perfectly with diverse client business requirements.Documented critical internal processes such as bug testing, client onboarding procedures, and routine system operations.Provided dedicated support to longstanding clients, resolving system issues efficiently via email, phone, and GoToMeeting sessions.Contributed to the software quality assurance process by assisting with audits of version updates before public release.

Richmond Hill, Ontario, Canada

Richmond Hill, Ontario, Canada