Amber Potterbaum Email & Phone Number

Lake Mary, Florida, United States

My position as a relationship manager includes a hybrid roles of Inside Sales and Marketing-In 2023, I was appointed President of the Culture Committee within the company. My role was to create, organize, and support this Committee. -Assist VP of Marketing in planning campaigns both printed and digital-Utilized Adobe Photoshop, Canva, and Adobe Express to design and create informational flyers and advertisements.-Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.-Build strong relationships with customers and business clients via strategy, CRM systems, and marketing events-Assisted VP of Marketing in creating a Social Media presence-Maintained documentation, detailing assignments, in-progress work and completed project milestones.-Generated leads through phone calls, emails and face-to-face interactions.-Collected, analyzed and summarized data and trends to provide marketing tracking and research.-Coordinated with participating vendors during event planning.-Performed event coordination for larger parties and gatherings.-Managed event logistics and operations.

Orlando, Florida Area

-Efficiently process daily reports detailing inventory inbound and outbound activities, ensuring accurate tracking and timely updating of stock levels to support seamless operations.-Determined needs, delivered solutions, and overcame objections through consultative selling skills.-Meticulously review and approve all e-commerce orders received through the website, encompassing third-party platforms such as Amazon, to guarantee order accuracy, compliance, and timely fulfillment.-Used CRM software to maintain detailed contact logs and account records.

Elkhart, Indiana Area

-Conducted comprehensive analysis of inventory status by collaborating with internal Supply Chain teams and coordinating with The Home Depot stores and market-level stakeholders, resulting in optimized stock levels, reduced shortages, and enhanced supply chain efficiency.-Assist Key Account Manager with special projects-Utilized advanced Excel functions to develop dynamic planograms, facilitating real-time updates and modifications based on inventory changes, resulting in improved inventory management and product availability.-Provided valuable support to the Key Account Manager by actively participating in and contributing to special projects, demonstrating adaptability and strong teamwork to achieve project objectives efficiently.-Developed tools and processes to help improve operational efficiency and enhance sales team productivity.-Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.

Elkhart, Indiana Area

-Successfully managed and nurtured a portfolio of over 250 aftermarket accounts, generating annual sales exceeding $10 million, through proactive communication, personalized servicing, and effective relationship management strategies.-Thoroughly reviewed customer accounts, meticulously compiling individualized quotes, sales data, and on-time delivery information, with a specialized focus on government contracts, ensuring accurate and timely information dissemination to support informed decision-making and customer satisfaction.-Drove customer forecast and internal sales data to present potential sales opportunities to the Vice President of Sales-Answered customers' questions regarding products, prices, and availability.-Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.-Set up new accounts, established customer credit and set up payment methods.-Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.-Used CRM software to maintain detailed contact logs and account records.-Prepared and submitted reports to keep management informed of sales activities and progress.-Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.-Assisted in Trade Show planning

-Expertly provided dedicated service to a diverse range of clients, primarily focusing on 3rd party and amusement industry accounts, effectively addressing their unique needs and fostering lasting relationships.-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.-Diligently entered data into QAD and data inventory program, meticulously managing purchase orders, quotes, and returns in strict adherence to ISO procedures, ensuring accurate documentation and streamlined operations.-Collaborated with the sales team to collect pertinent data, contributing to the preparation of comprehensive monthly reports that provided valuable insights into sales performance and market trends.-Communicated with vendors regarding backorder availability, future inventory, and special orders.-Effectively collaborated with government contracting entities to fulfill orders, navigating complex procurement processes and ensuring compliance with regulatory requirements for seamless and successful contract execution.-Cross-trained and backed up other customer service managers.

· Answered customer inquiries via phone, live chat and e-mail· Assisted purchasing team member in purchase order follow up· Organized, filed and followed-up with claims for packages damaged or lost· Placed purchase orders for inventory needed

Goshen, Indiana

· Assisted a community of 50 adult clients with mental and physical disabilities in daily activities including career development and community volunteer and opportunities· Coordinated activities for clients based on behavior and task plans from the behavior managers· Assisted in administrating medication to clients

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor Of Science - Bs, Business Management