I led comprehensive learning and development strategies to improve employee performance and streamline business processes within the clinical research industry. • Developed training programs that reduced employee onboarding time, accelerating time-to-productivity• Developed and implemented departmental and functional area training policies• Drafted comprehensive standard operating procedures (SOPs) and collaborated with cross-functional teams to update existing policies• Collaborated with executive stakeholders to identify training gaps, resulting in improvements in process efficiency • Partnered with software engineers as business system analyst to implement system enhancements, optimizing user experience• Spearheaded improvements to the employee onboarding process, reducing time-to-productivity for new hires• Implemented the proprietary learning management system (LMS), resulting in a reduction in training time and boosting compliance rates• Facilitated cross-functional root cause analysis of quality events, reducing process related incidents by 35%

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