Amber Ramsey Email & Phone Number

• Re-align business processes in the Finance Department to improve efficiencies.
• Assign new responsibilities for up to 5 office personnel, resulting in better response times and increased productivity.
• Successfully implemented the scheduling systems to improve on time performance and reduced overtime expenditures.
• Oversee the billing of municipal services as water, sewer, and waste for the City of Joliet.
• Ensure all billing is accurate and efficient for our 45K+ customers.
• Implemented automated processes to make billing and collections more efficient.

• Assisted end users with troubleshooting and analyzing issues within the MUNIS Software to Utility Billing, Accounts Receivable, General Billing, Inspections, Permits, Purchasing, General Ledger, Munis Self Service.
• Assisted end users with trouble shooting the GovQA program for FOIA inquiries.Key Achievements:
• Assisted users with multiple modules of the MUINIS software.
• Successfully assisted departments with implementing and going live with new modules of the MUNIS software.
• Created efficient solutions for end users by analyzing trends and the various departmental needs.

Provide professional and thorough training and consultation to clients on Tyler software products.Perform consultation/analysis sessions on applicable Tyler products to determine the existing business model and create a new model to use in the deployment of the project.Consult with users to identify the proper data mapping process for the product.

Master, Information Systems Management

Bachelor, Political Science