Amber Ramsey Email & Phone Number

▪ Re-align business processes in the Finance Department to improve efficiencies.▪ Assign new responsibilities for up to 5 office personnel, resulting in better response times and increased productivity.▪ Successfully implemented the scheduling systems to improve on time performance and reduced overtime expenditures.▪ Oversee the billing of municipal services as water, sewer, and waste for the City of Joliet.▪ Ensure all billing is accurate and efficient for our 45K+ customers.▪ Implemented automated processes to make billing and collections more efficient.▪ Works closely with City Collector to collect past due balances and communicates with Neighborhood Services.▪ Assist customers with billing issues and concerns, provide yearly reports to Finance Director and state auditors regarding annual billing, and consumption statistics.▪ Works closely with the IT Department and Tyler Technologies regarding upgrades, software improvements, and technical support issues.Key Achievements:▪ Ability to assist staff with multiple modules of the MUNIS software.▪ Implemented kiosks for payments in City Hall.▪ Implemented new processes for automated meter readings and inventory updates.

▪ Assisted end users with troubleshooting and analyzing issues within the MUNIS Software to Utility Billing, Accounts Receivable, General Billing, Inspections, Permits, Purchasing, General Ledger, Munis Self Service.▪ Assisted end users with trouble shooting the GovQA program for FOIA inquiries.Key Achievements:▪ Assisted users with multiple modules of the MUINIS software.▪ Successfully assisted departments with implementing and going live with new modules of the MUNIS software.▪ Created efficient solutions for end users by analyzing trends and the various departmental needs.

Provide professional and thorough training and consultation to clients on Tyler software products.Perform consultation/analysis sessions on applicable Tyler products to determine the existing business model and create a new model to use in the deployment of the project.Consult with users to identify the proper data mapping process for the product conversion.Provide instruction on proofing and analyzing data conversions from existing software to Tyler applications.Train users on data entry, system administration, user security, and user permissions.Play an active role in troubleshooting client issues, or working with the support or development departments to resolve.Create custom reports or customize existing reports to satisfy client requirements.Arrange travel upon receipt of schedule and at least two weeks in advance project start date to ensure cost effectiveness.Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports and weekly expense reports, and updating the client SharePoint site.Design and conduct training sessions on site or through webinars.Assist QA staff with product testing or modification testing as required.Create both client-facing and internal documentation such as quick tips and how to’s and participate in discussion boards on a regular basis to share information with other Tyler employees.Stay current with new product releases and continue to advance product knowledge in specialized areas through self-study, participation in training sessions, development of videos, and the research and testing of product scenarios.

Master, Information Systems Management

Bachelor, Political Science