Amber Ransom Email & Phone Number

· Oversee the customer life cycle from first contact through project delivery and beyond to ensure ongoing client satisfaction and retention of multiyear accounts· Identified and successfully closed new and returning client opportunities achieving and exceeding quarterly sales goals with an average close rate of 56%· Worked with leadership to identify customer growth opportunities and help drive our marketing and expansion strategy· Established productive and professional relationships with key stakeholders within my accounts to drive engagement, participation and increase renewals· Facilitated swift resolution of account issues by leveraging resources from cross-functional teams as needed· Acted as a liaison between the customer and the team to ensure we are delivering high quality services and maintaining positive relationships· Represented the voice of the customer to provide actionable customer feedback to our delivery team to further improve processes and customer experiences

• Implemented virtual instruction with Florida Virtual School during global pandemic to optimize student engagement and reduce learning loss• Represented school at the Seminole County Schools Technology Showcase 2019 for use of technology in the classroom using Canvas and podcasts• Advisor of the school Student Safety Patrol program• Proactively progress monitors learner’s achievement by using data to differentiate instruction• Integrated the use of technology tools to enhance curriculum in classroom• Implemented the daily use of Google applications (docs, slides, forms) to monitor learners progress• Administered iReady program, to assess students current grade levels and analyzed results to develop more targeted lessons plans• Utilized and designed content for the learning management system (Google Classroom, Canvas) to provide resources for the learning audience

• Developed and presented high-impact, multi-media lessons for the delivery of curriculum programs, modifying presentations to best support a diversity of learning needs • Drove learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal • Utilized iReady to incorporate technology and provide individualized standard aligned training • Designed and implemented innovative classroom management techniques that built engagement • Developed training aids, learning tools and additional resources for stronger understanding of material • Conducted performance gap analysis to assess current state and prioritize performance issues • Communicates with all vested stakeholders through newsletters, email, phone calls and conversations • Applied Positive Behavior Strategies using the CHAMPS model to maintain positive relationships • Represented department on the Social Committee, organizing luncheons and team building events• Attended professional development training courses throughout the year to enhance ESOL education knowledge and learn best teaching practices

• Supported course participants with educational goals for 6th grade language arts and literature • Partnered with other teachers to train in special education and English as a second language classes • Constructed and administered assessments according to International Baccalaureate criterion • Correlated curriculum and developed training aids, learning tools and additional resources for stronger engagement with material • Created and delivered high-impact, multi-media presentations for the delivery of curriculum programs • Documented and reported various data points with extreme accuracy for strict compliance records • Modified presentations to best support course participants with diverse learning needs in cross-curricular activities, projects and lessons • Planned and implemented ideas for new technology and creative writing tools within the classroom • Communicated with stakeholders through weekly newsletters, email, phone calls and conversations • Functioned as a leader and member of multiple committees, including Girls’ Track Team Coach, PTA Representative, Girls’ Mentoring Program, SOL Academy, and Immigrant Youth Tutor