• Defined scope, key milestones and contingencies for each project.• Put together well-structured implementations, tracked deliverables and maintained deadlines.• Guided customers through implementation processes and delivered exceptional customer service.• Innovated client solutions for diverse problems grounded in long-term plans.• Directed implementation across departments and maintained alignment with project plans.• Updated team on milestones and process changes with weekly meetings.• Upheld strict project timetables with careful monitoring and management of team activities.• Worked with Sales to present Project Implementation timelines and process to prospect during the sales process. • Championed process improvements, including the development of SOPs and the integration of Monday.com, boosting efficiency for project managers.• Ran the Project Manager Change Control Team. Helping to led a transformation of the PM team, growing from 8 to over 60 members, supporting three tiers of clients.• Developed and led new hire training programs, resulting in successful onboarding and team growth.• Represented the PM team in several company pilots and initiatives• Consistently ranked as a top performer, achieving #1 for highest revenue implemented and #2 for implemented relationships in FY23 & FY24.

• Liaised with team to define project scope, timelines, resources and requirements.• Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns.• Coordinated project teams, outsourcing work where required.• Provided strategic oversight for Vantage projects, ensuring timely completion and client satisfaction across multiple accounts.• Directed annual enrollment implementations and other service projects, enhancing client retention and satisfaction.• Mentored new Vantage project managers, serving as a subject-matter expert in benefits health and welfare.• Maintained effective communication with clients and internal teams, ensuring alignment on project goals and timelines.

• Managed large national health and welfare projects, overseeing phases from planning to execution.• Led annual enrollment preparations, including the creation of administrative documents and training materials.• Collaborated with cross-functional teams to resolve issues and mitigate project risks, ensuring deadlines were met without compromising quality.• Provided comprehensive project status updates to stakeholders, driving informed decision-making.• Prepared overall project plan and controlled delivery of individual elements.• Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns.