Amber Reagon Email and Phone Number

Experience Customer Service Representative Jun 2017 - Present (4 years 11 months +)• Assisted clients in a timely manner in products such as Quickbooks online, Quickbooks accountant, Quickbooks online payroll and Intuit online full-service payroll.• Coached and mentored new employees by effectively demonstrating strong performer behaviors and passing on gained knowledge.• Handled a high influx of inbound calls within a dynamic call center environment.• Managed multiple… Show more Experience Customer Service Representative Jun 2017 - Present (4 years 11 months +)• Assisted clients in a timely manner in products such as Quickbooks online, Quickbooks accountant, Quickbooks online payroll and Intuit online full-service payroll.• Coached and mentored new employees by effectively demonstrating strong performer behaviors and passing on gained knowledge.• Handled a high influx of inbound calls within a dynamic call center environment.• Managed multiple priorities and maintained effective results in a quota driven workplace.• Managed 100+ accounts a day for clients• Created tickets using Salesforce and other backend tools.• Onboarding customer accounts to get new clients set up within the system.• Helped customers in running reports based off of customer needs (profit and loss etc.)• Assisted escalated customers to help deliver a prompt and delightful resolution to their accounting and payroll issues.• Reported any inaccuracies and product issues to the correct team of escalations via tickets.• Performed administrative tasks, writing correspondence and gathering materials• Maintained client payroll information by calculating, collecting, and entering data for customers.• Determine client payroll liabilities by comparing employee federal and state income and social security taxes to employer social security and unemployment.• Assisted clients and client's accountants.• Pulled clients internal reports as requested.• Maintained customers information such as pay rates, social security numbers, direct deposit account and routing numbers Show less

(Company purchased by current employer Sykes Enterprise)Customer Service Representative Aug 2014 - Jun 2017 (2 years 11 months)• Acted as the main liaison between customers and backend teams for companies like Intuit, Stripe, and Legal zoom.• Handled a high influx of inbound calls within a dynamic call center environment.• Managed multiple priorities and maintained effective results in a quota driven workplace.• Managed 100+ accounts a day for clients• Onboarding… Show more (Company purchased by current employer Sykes Enterprise)Customer Service Representative Aug 2014 - Jun 2017 (2 years 11 months)• Acted as the main liaison between customers and backend teams for companies like Intuit, Stripe, and Legal zoom.• Handled a high influx of inbound calls within a dynamic call center environment.• Managed multiple priorities and maintained effective results in a quota driven workplace.• Managed 100+ accounts a day for clients• Onboarding customer accounts to get new clients set up within the system.• Created tickets using Salesforce and other backend tools.• Facilitated the accurate flow of information within products and teams.• Prepared internal reports as required.• Processed complaints and other documentation as required.• Other duties as assigned by management Show less