Amber-Rose D. Email and Phone Number

• Created a product roadmap based on market research, competitive analysis, and customer feedback to drive product innovation and maintain market leadership.• Led cross-functional teams to deliver on-time, budget-friendly product features, improving efficiency and exceeding ROI and revenue targets.• Fostered a culture of collaboration and innovation by facilitating effective communication between stakeholders, leading to accelerated decision-making processes.• Managed the entire product lifecycle from concept to launch for multiple products, ensuring alignment with customer needs and market trends.• Collaborated with marketing teams to develop effective go-to-market strategies and marketing campaigns for new product launches.• Utilized analytics tools and metrics to track product performance and KPIs, making informed decisions to optimize product features and user experience.• Implemented A/B testing methodologies to iterate on product features and drive continuous improvement, enhancing conversion rates.• Interacted with stakeholders, vendors, and development teams to align product strategies with business goals, gathering feedback from executives, customers, and partners.• Presented product updates and roadmap plans to stakeholders in clear and concise presentations, fostering transparency and trust in product development initiatives.• Employed Agile methods, processes, tools, and metrics to deliver value, including ongoing product backlog refinement, product roadmaps, and release planning.• Regularly assessed features and costs to determine the appropriate product direction.

• Consulted with product development teams to enhance the Mobile and SaaS-based ATS products based on customer interest data.• Processed incoming bug reports and prioritized them alongside a planned feature roadmap.• Created production operating plans with concrete goals and clear timelines to predict delivery output.• Managed cross-functional teams that reduced product failures at customer sites by 10%.• Provided product training and support to Customer Success team members.• Analyzed customer feedback, data from surveys, interviews, focus groups, and conducted market research to evaluate customer needs to inform product development decisions. • Liaised with Sales and Customer Success teams to collect customer feedback, incorporating into subsequent production runs and development lifecycles.• Collaborated with designers and engineers to create user stories, wireframes, and prototypes, and managed the product development process from ideation to launch.• Prioritized project work for the team to align them with target KPI’s and OKR’s. • Consulted with the product development team on product specifications, such as design, business requirements, and marketing objectives.• Partnered with Product Managers and UX to conduct market research and customer interviews to identify customer needs and pain points, and use insights to inform product decisions and improvements.• Developed and executed product roadmaps and release plans, balancing business priorities, user needs, and technical constraints.• Utilized quantitative and qualitative data to validate product hypotheses and inform strategic product decisions, reducing customer churn.• Drove accountability and innovation, enhancing cross-functional collaboration that resulted in measurable ROI improvements across product portfolios.

• Contacted proper stakeholders to understand their needs and share changes to project scope and timelines.• Thrived in a fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.• Owned and prioritized product backlog with groomed user stories.• Created, managed, and prioritized roadmap based on requirements from Product Management and stakeholders in order to achieve product goals.• Managed multiple projects effectively in a demanding environment with tight deadlines.• Implemented comprehensive feature epics and stories including detailed descriptions and acceptance criteria, to ensure successful product development and delivery.

• Prioritized stakeholder needs for future both Mobile and SaaS-based product changes.• Documented user stories, specifications, and product features into detailed work order to communicate acrossteams and build mandatory requirements.• Worked closely with cross-functional teams, including designers, engineers, and QA’s to ensure successfulproduct launches and ongoing product improvements.• Advocated for the user and ensured that product decisions were made with their needs in mind, whilebalancing business objectives and technical constraints.• Implemented enhancements to product design that would improve user experience.• Traveled to yard facilities to evaluate product usage and point out potential issues.• Led project planning, sprint planning, refinement sessions, and the entire product development lifecycle, fromrequirements gathering through design, testing, implementation, and maintenance.• Managed product backlog and prioritized features based on business value, technical feasibility, and userimpact, while communicating tradeoffs effectively to stakeholders.

• Analyzed, reviewed, and approved environment changes.• Established that changed documentation was clear, detailed, and accurate.• Guaranteed compliance within the team to Enterprise Process policies and standards.• Ensured changes to process policies and procedures were properly communicated to staff before beingimplemented.

• Performed vendor management activities such as changing service plans and implementing new procedures.• Served as a liaison between wireless carriers, support, technicians (onshore and offshore), and internalcustomers.• Handled mobile device processes and procedures such as ordering, canceling, and changing plans.• Maintained an employee database.• Managed and tracked charges for all 3000 wireless lines and devices belonging to Northern Trust (NT)partners.• Created and served as site owner/administrator for a SharePoint 2010 team site. Responsibilities included:managing permissions, creating/using lists with custom views, managing document folders, developingprocess improvements, and training team members on the new processes.• Analyzed and implemented opportunities for improvement within the remote mobility team, resulting ingreater team efficiency.

• Analyzed, developed, and executed client approved process improvements within the wireless provisioning environment.• Performed vendor management activities, serving as a liaison between wireless vendors and peers on the team, both offshore and onshore).• Instrumental in the successful completion of several mobility projects including the elimination of zero-usage pagers and international loaner devices.• Created business and functional requirements while partnered with wireless carriers and internal resources designing and implementing solutions.• Major contributor to the testing of vendor software and tools.• Authored various reference documents comprised of small-scale team testing processes as well as majorproject testing documentation.

• Analyzed, developed, and tested Personalized Communication Statements (PCS) for Retirement using vendor provided software (DOC1 and OpenPrint).• Gained knowledge of Retirement Plans to support employee inquiries.• Partnered with other subject matter experts (legal, DBA, client liaisons) to analyze internal clientneeds/requirements, provide best practice solutions, and assist with solution implementation and support.• Wrote and executed test plans for vendor software and tools; wrote reference documentation; trained andcoached peers, both offshore and onshore.