Amber Facchini Email & Phone Number

Virtual

• Utilized tools such as Splunk and DataGrip to research, troubleshoot, and document complex application and customer issues
• Collaborated with software Development and Support teams to reproduce and resolve issues; Verified resolutions
• Presented and ranked findings in Jira prioritization meetings
• Facilitated discussion between Product, Support, Requirements, and Development for design changes to ease customer pain points
• Ran “Post Office” queries across the membership to proactively find members with bad data and seek to repair it

Virtual

• Manually tested software for a telecom cooperative; Confirmed Requirements and User Experience Design Standards were met; Worked closely with Product and Development
• Created and executed test cases, cycles, and plans with Zephyr Scale
• Served as Subject Matter Expert and fielded questions on screens and processes in testing wheelhouse
• Wrote Cypress Tests with Gherkin format; Learned and applied test driven development concepts
• Participated in stand-ups, sprint planning/review/retros, Jira grooming, and breakdown meetings
• Led trainings in use of software/tools for other testers as well as developers

Auburn, Massachusetts, United States

• Analyzed XRF readings and specifications; Completed receiving inspection on documentation of incoming aerospace-grade materials; Prepared outgoing customer cert document packages
• Issued Non-Conforming Product Reports and Corrective/Preventive Action Reports to suppliers
• Created, tracked, and expedited purchase orders; Outsourced material samples for lab testing
• Maintained Document Control List of aerospace specifications for ISO Compliance
• Arranged trade show registrations and logistics

Auburn, Massachusetts, United States

• Performed general office duties