Amber Facchini Email & Phone Number

Virtual

● Utilized tools such as Splunk and DataGrip to research, troubleshoot, and document complex application and customer issues● Collaborated with software Development and Support teams to reproduce and resolve issues; Verified resolutions● Presented and ranked findings in Jira prioritization meetings● Facilitated discussion between Product, Support, Requirements, and Development for design changes to ease customer pain points● Ran “Post Office” queries across the membership to proactively find members with bad data and seek to repair it

Virtual

● Manually tested software for a telecom cooperative; Confirmed Requirements and User Experience Design Standards were met; Worked closely with Product and Development● Created and executed test cases, cycles, and plans with Zephyr Scale● Served as Subject Matter Expert and fielded questions on screens and processes in testing wheelhouse● Wrote Cypress Tests with Gherkin format; Learned and applied test driven development concepts● Participated in stand-ups, sprint planning/review/retros, Jira grooming, and breakdown meetings● Led trainings in use of software/tools for other testers as well as developers

Auburn, Massachusetts, United States

● Analyzed XRF readings and specifications; Completed receiving inspection on documentation of incoming aerospace-grade materials; Prepared outgoing customer cert document packages● Issued Non-Conforming Product Reports and Corrective/Preventive Action Reports to suppliers● Created, tracked, and expedited purchase orders; Outsourced material samples for lab testing● Maintained Document Control List of aerospace specifications for ISO Compliance● Arranged trade show registrations and logistics

Auburn, Massachusetts, United States

● Performed general office duties