• Lead research collection via excel programmed emails and monitored incoming data while checking for bias • Coordinated projects regularly with researchers, analysts, and other key stakeholders and reported regular data collection updates• Provided strategic guidance to leadership on research priorities & project acceleration • Analyzed project outcomes and effectiveness and adjusted future collection strategies which effectively quadrupled the data acquired• Mentored and trained new hires for seamless adjustment

• Handled 50+ calls daily to help customers gain access our site, to purchase products, & transfer research phone calls• Completed the internal education program within 7 months (it usually takes a year to complete)• Co-Authored the fully comprehensive Office Training Manual for incoming new hires• Became a reputable and trusted source to help others with vendor visits, equipment assistance, and maintenance requests

• Alleviated concerns around product shortage for brand promoters • Escalated issues to management for database bugs• Fostered conversations around brand promoter concerns• Developed impacting and lasting relationships with brand promoters (I knew many on a first name basis)