I am an accomplished healthcare industry leader with close to a decade of experience in member, provider, pharmacy, and enrollment operations. My expertise is multi-layered, and my professional focal points include operations management, performance management, change management, policies & procedures development, process improvement, project management, organizational development, HR, training, data analysis, quality control, risk management, compliance, cross-functional leadership, and strategic planning. Delivering superior execution on the latter requires effective communication, relationship management, and problem-solving skills, business acumen, and a nuanced understanding of industry trends. Over the years, I demonstrated a natural aptitude for leading high-impact continuous improvement and change initiatives that drive operational excellence. Additionally, I am especially skilled at building and leading cross-functional teams in exceeding all performance goals. In parallel to healthcare operations, I also provide thought leadership, guidance, and support to organizations across industries in bridging the gabs between employees and their leaders, evolving their leadership structure, and nurturing healthy and inclusive work environments where all can thrive. I am always open to connecting with other industry leaders and can be reached through this profile, via email or telephone:📧 amberfranklin2008@gmail.com☎ (937) 305 – 7370 Feel Free to Connect!