Amber S. Email & Phone Number

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Perform a wide variety of cloud-based tasks including data entry, transcription, categorization, and other critical thinking tasks.Process keywords on search sites to show page rank, relevancy, and to ensure they are in the correct area.Review videos, text and photos for adult, gore, or other sensitive material.Process customer documents by reviewing for data deficiencies and resolving issues by returning incomplete documents to the requester.Quality-controlled audio and video transcriptions to ensure they followed all handbook guidelines.AI tasks such as rating, reviewing, and inputting information. Self-paced environment that requires great time management, and organizational skills.Maintain an approval rating above 99% in over 7 years of working on the platform.

FHA Short Sale SpecialistNovember 2011 – April 2012Cold calling homeowners to explain current delinquent account status, and attempt to get it resolved throughshort sale.Employ internal investor and bank programs to monitor files, including but not limited to documenting phonecalls, documents, and tracking progress.Use all applicable state, county, and investor laws to process short sales.Ensure that all documents uploaded are correct.Meet monthly goals in production, quality, aged files, time for file decision, and contacting time frames.FHA Specialty Team AssociateApril 2012 – November 2012Review completed phase two loans’ tasks, and notes in the bank's system to process FHA documentation to sendto homeowners.Track daily numbers and report it to the direct manager for review.Review, process and quality control declines on short sale files.Review postponement files and submit for postponement if necessary, and advise Short Sale Specialist of theoutcome.Government Centralized Postponement Specialist IINovember 2012 - April 2013Main contact for FHA, USDA, VA postponement cases.Employ internal investor and bank programs to monitor short sale files, and enter postponement requests.Use all applicable state, county, and investor laws to process postponements.With the help of Legal, manager and V.Ps of the bank, and investors, create new rules regarding postponementregulations within the bank.Review files and decisions on postponements.Maintain daily goals in production and quality