Amber Jackson Email & Phone Number

Washington, Dc, Us

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Lake Tapps, Wa, Us

The Amber S. Jackson Foundation provides FREE services including mentoring sessions, resume/LinkedIn reviews, mock interviews, tips for landing your dream job, etc. to students and young professionals globally. We also provide financial assistance in the form of scholarships and donations to students, clubs/organizations, and charitable causes.For information on how you can donate to this 501(c)(3) tax-exempt, charitable, non-profit corporation, please check out our website by using the link below.

Redmond, Washington, Us

• Built and maintained a centralized customer feedback hub (Mesh Customer Feedback Dashboard) in Azure DevOps for Mesh stakeholders (to review async, in the Mesh Customer Voice Triage meetings, and in the shiproom meetings) to highlight top customer issues, top customer suggestions, feedback by feedback channel, feedback by product group, and feedback by customer• Drove Mesh Customer Voice Triage meetings and triaged customer feedback for multiple Mesh products, reducing the time 10+ product owners spent triaging their products' feedback• Presented the Mesh Customer Feedback Dashboard to the Mesh leadership team to drive awareness• Managed 1 PM intern and provided him with weekly feedback and encouragement to maximize his success

Redmond, Washington, Us

• Partnered with 8 teams to scope, prioritize, schedule, and deliver virtual reality adaptations of Microsoft Teams featureswhile leading the Mesh for Microsoft Teams “pre-production”, “infrastructure”, and “meeting experience” workstreams• Created, adjusted, and influenced several processes based on feedback gathered from weekly team check-ins and sprint retrospectives and presented the consolidated feedback to our team of 20+ people and the leadership team each sprint• Generated energy within the studio, containing ~100 people, by hosting knowledge sharing/morale events and celebrating birthdays, work anniversaries, and Mixed Reality “Thanks a Lattes” during hybrid/online events as the studio’s Morale Director

Redmond, Washington, Us

• Released a new augmented reality experience and 6 monthly app updates to HoloLens 2 customers while owning the Microsoft Mesh (Preview) app roadmap and expediting integration with Microsoft Mesh platform with the VP’s buy-in• Facilitated Agile events: daily stand-ups, sprint planning, sprint review, sprint retrospective, and backlog management• Collaborated with a highly cross-functional team of early access customers, partners, executives, PMs, UX researchers,designers, artists, engineers, data scientists, privacy/legal reviewers, technical writers, and product marketing managers• Organized design reviews, playtests, dogfooding, demos, etc. and enabled the data team to deliver key product insights

Redmond, Washington, Us

• Led JEDI (a $10B government contract) and non-JEDI support extension parity across Azure, met 100% availability and reportability SLAs for all ~200 Azure groups’ extensions in multiple clouds, and reported progress to senior leadership• Replaced the Azure Support Center Repair Items Dashboard in Azure DevOps with the Support Repair Items KPI in Service 360, resulting in an ~42% increase (bending the curve) of closed repair items• Established processes for 3 Azure Support Center PMs and ~10 Azure partner teams to actively triage years of UserVoice suggestions, increasing the percentage of triaged/completed suggestions by ~230% in 7 months• Defined functional/technical requirements and aligned with the engineering teams for the concurrent projects above• Standardized documentation and streamlined process/tool adoption at all levels of Azure for the concurrent projects above

Redmond, Washington, Us

• Conducted 13 user study interviews with various support roles and teams, prioritized and backlogged their asks/pain points, and designed a feature that gathers support engineers’ feedback on experts’ assistance• Organized an Ava case study with 15 admins from Azure Networking to standardize an adoption guideline• Produced several onboarding materials and hosted onboarding/adoption sessions across Azure• Composed the weekly Ava newsletter, specifying the product roadmap, successes, learnings, recent/upcoming improvements, onboarding/training documentation, and useful links

San Francisco, California, Us

• Streamed casual playthrough content and advertised sponsors while entertaining my 1,700+ followers• Hosted weekly contests to 180+ supporters in my Discord server in collaboration with my community managers• Invited to be an Affiliate after 7 days of streaming (the minimum time needed according to Twitch’s requirements)

Auburn, Al, Us

• Managed a team of 6 UI Designers and Technical Writers (4 undergrads and 2 grads) while evaluating and redesigning a speech-language pathology training system (invented to assess students who are studying communication disorders) as an extension of my undergraduate research.• Utilized Trello to organize 1-week sprints, meetings, and UX deliverables.• Managed the entire graduate team (8 students) rather than just the design and documentation team.• Utilized Trello to organize client requirements, 2-week sprints, design assets, and project progress.• Enhanced the design of the system using the client's requirements and best practices.

Auburn, Al, Us

• Hosted informal mentoring sessions with some of the most talented minority students (2 female freshmen & 3 male juniors) at Auburn University that are majoring in Computer Science or Software Engineering in order to analyze their strengths, weaknesses, and passions; serve as a role model and support system; and provide the appropriate opportunities, resources, and advice that they need to succeed in academia and industry.

Auburn, Al, Us

• Developed websites, applications, and games using Scratch, HTML, HTML5, CSS, MySQL, JavaScript, and PHP in order to improve personal learning. Setup servers using XAMPP in order to test websites. Worked in a team setting with fellow computer scientists/software engineers in order to provide the best outcome in a timely manner. Completed Citi Training for researching on humans. • Produced 7 modeling & design diagrams for a website that allows K-12 students to learn Computer Science.

Auburn, Al, Us

• Exhibited academic excellence, strong communication skills, leadership skills, and interpersonal skills.• Promoted diversity, engineering, and Auburn University to middle school, high school, and college students, especially those of underrepresented minority groups. • Assisted at events hosted by the Alabama Power Academic Excellence Program and the Samuel Ginn College of Engineering. • Served as a panelist for recruiting events.• Presented "How To Get Your Dream Job Using LinkedIn" during the inaugural Student Leadership Conference.• Tutored Java I, Java II (Data Structures), Software Construction, Digital Logic Circuits, Intro to Algorithms, Probability & Statistics, and Software Modeling & Design.• Mentored and advised computer science and software engineering majors.

Auburn, Al, Us

Tutored 2 students (1 in Software Construction & 1 in Intro to Algorithms).

Auburn, Al, Us

Mentored high school students interested in engineering for a span of either 1 or 3 weeks. Provided a relaxed, yet competitive, engineering environment in order for students to get a hands-on experience and to get familiar with the expectations of various engineering fields. Encouraged students to attend Auburn University (if they weren't already attending in the Fall). Enlightened incoming Auburn students about the campus and all of the opportunities available.

Auburn, Al, Us

Tutored student-athletes in College Algebra, Precalculus w/ Algebra, Precalculus w/ Trigonometry, Precalculus w/ Trigonometry and Algebra, Calculus 1, Topics in Linear Algebra, Beginning French 1, Beginning French 2, Intermediate French 1, Intermediate French 2, French Conversation, French Composition, Intro to French Literature, Survey of French Literature, French Civilization, Personal Computer Applications, Fundamentals of Computing 1 (Java I), Computer Literacy in Business Education, and Probability & Statistics.

San Ramon, California, Us

Conducted heuristic evaluations for 25+ finance analytics tools and 1 invoicing widget. Performed 5 contextual inquiries independently for 1 invoicing widget and presented findings (and recommendations for upcoming sprints) to the senior technical product owner for that widget and pod leader for the overarching Tier 1 web application, which generates over $1B in revenue annually. Interviewed 14 users with an interaction designer in order to effectively integrate 25+ finance analytics tools into 1 application. Provided documentation for 25+ finance analytics tools to the product owner and development team for the product. Created 5 low-fidelity interaction designs for 5 features for 1 widget. Designed 1 journey map for 25+ finance tools as if they were 1 application. Highlighted best UI practices and features currently within GE and outside of GE that the UX team can incorporate into their presentations and designs. Mentored and provided support to an INTERalliance intern throughout the summer. Mentored and provided support to a sourcing intern who has aspirations to be a DTLP intern.

Cincinnati, Oh, Us

Assignment: Develop a search engine (or POC) to implement on multiple portals (websites) that display engine part information, repair manuals, invoices, etc. and generate $1B in revenue annually.Key Roles: Customer Feedback Lead; UI/UX Design Facilitator; Autocomplete Search/User Search History Functionality Lead Developer; Digital Technology Leadership Program's Intern Inclusion Committee FocalAssignment Accomplishments: Assignment will eventually save GE $300,000+ annually. Developed and pitched POC a month before the expected due date. Analyzed customer feedback in order to implement what our customers want/need. Leveraged another internal GE software base package in order to display its horizontal capability (ability to be used in other GE businesses besides GE Aviation). Provided feedback about the base package, which ultimately made it better. Fixed bugs and created documentation for research and code. Developed an autocomplete search functionality that can be used horizontally. Gained skills that I can use throughout my education and career.Committee Accomplishments: Enhanced and demonstrated leadership skills, event planning skills, and organizational skills while coordinating a team-building event for 30+ DTLP interns at Breakout Games (an escape room facility).Utilized the following languages/technologies/platforms/frameworks/tools: JavaScript, JavaScript AJAX, AngularJS, JSON, HTML, CSS, XML, YML, Java, mongoDB, node.js, npm (node package manager), grunt, git bash, Apache Lucene Solr, Apache Maven, Spring Boot, Bootstrap, Backbase, Amazon Web Services, Twitter Typeahead, Visual Studios, Sublime Text, Slack, GitHub, Windows Command Line, Chrome DevTools, Microsoft Office

Mobile, Alabama, Us

Assisted the Public Relations Coordinator at ASMS with various tasks, such as sending emails to prospective students, posting events and opportunities on Facebook, and mailing flyers about ASMS to schools in Alabama.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Arts - Ba, French

Modern Language Concentration, French & Computer Science

Education record