Amber Salgado Email & Phone Number

Tempe, Az

Utilize interpersonal and presentation skills to coach/train new Loan Advisors.Execute the Mission Statement of the Sales Development Department with the goal of increasing Loan Advisor productivity and application quality.Collaborate with First Flyer and Fast Track Program Management to seamlessly integrate new Loan Advisors into designated Sales Vertical.Manage time effectively to increase productivity.Act as a significant driving force while maximizing the opportunities within every situation by using positive reinforcement.Demonstrate a strong functional knowledge of all Sales Verticals and performs with consistent accuracy.Use proven methods and techniques to achieve results within the expected deadlines.Perform a wide range of assignments with the ability to adapt to changing conditions.Develop training materials for coaching sessions and classroom presentationsReport to the Manager of Sales Development. Work collaboratively with all team members of Sales Development to help execute the Mission StatementApply sales knowledge to develop innovative scripts, process flows, and new sales techniques that will have a significant positive impact to the Call Center.Sets positive examples and assists with onboarding new Sales Coaches.Acts as mentor for Sales Coaches due to experience and longevity in industry.

Tempe, Az

Licensed in the states of Arizona, California, Colorado, Indiana, Iowa, Louisiana, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, South Dakota, Texas and Washington. I have advanced my sales ability by continuously improving my communication and analytical skills to identify a client’s needs and wants, and then being able to educate borrowers on the best available products based on their situation and my professional opinion. The majority of my career here at Freedom has been spent in the Port Retention Vertical for Streamline refinancing utilizing the streamline loan programs available through the FHA and VA. I was recently given the opportunity to join the Port Retention Full Documentation team to advance my knowledge within the full documentation department and the different requirements needed to fund an array of mortgage transactions. While working on the Full Documentation team I worked with both portfolio clients and potential acquisition clients to obtain various loan products including: FHA/VA Streamlines, FHA/VA Cash Out, Conventional Cash Out/Rate & Term, and USDA.Requirements:• Contact existing clients to advise them of the Eagle Eye program, which is the opportunity to have a licensed Loan Advisor analyze their mortgage against the current market.• Help clients understand existing mortgage situation and propose a variety of options to improve their current mortgage/financial position through a refinance opportunity. Evaluate, analyze, and select best loan product for refinance.• Communicate professionally with borrowers to understand their financial position and build rapport that allows me to best assist the client• Analyze various loan products to help identify the most beneficial loan product for a given client. Furthermore, presenting the refinance opportunity to the client through a sales pitch, which includes presenting loan benefits and overcoming objections, to help the client move forward with a loan.

Tempe, Az

Licenses held in the states of Arizona, California, New Mexico, Texas, Washington and South Dakota. Contacted potential clients via telephone and email to assist consumers who were purchasing or refinancing a home. Assisted borrowers in determining the proper loan program, completed loan application and gathered necessary documents to begin loan process. In a high volume call center, I consulted with an average of 40 clients and potential clients per day offering mortgage advise. I analyzed borrowers financial situations to ensure best loan program and possibility of approval. I was able to research and present multiple loan programs to borrowers and resolve concerns and answer questions for individuals involved in transaction.

Tempe, Az

Acted as the primary resource to existing client base of collection and customer service agencies. Fostered and maintained client relationships by planning and conducting telephone calls and in-person visits with client representatives. >Revamped recruiting process to increase profitability and agent productivity in sales and customer service. >Reviewed BBB complaints to maintain an excellent rating status and ensure overall customer service. > Analyzed monthly KPIs to help supervisors enhance team performance.

Tempe, Az

Worked individually and collaboratively with Director of Sales to tactically market existing products by evaluating prospective clients and their needs while focusing on optimizing costs. Provided consultative sales of high profile debt portfolios to corporate accounts. Qualified leads, negotiated with corporate accounts, closed deals and managed performance and files sold. >Built strong customer relationships by researching and understanding the client and their needs. >Performed in-depth operational cost analysis to minimize variances in marketing. > Composed final sale contracts between buyer and seller.

Tempe, Az

Directed all stages of staffing that included souring, interviewing, salary negotiation, and onboarding. Interacted with managers regarding performance and personnel issues. Conducted annual performance reviews and determined raises. Reviewed and collected information needed to process payroll. Explained benefit programs and guided employees in accessing resources. Maintained documentation required for compliance. Stayed current with changes in HR and labor laws.

Tempe, Az

Assisted in interviewing and training functions for new collection associates. Provided guidance, motivated and managed a team of up to 14 full-time front-end collectors. Provided feedback via 1-1 monthly performance reviews. Also managed a revolving monthly caseload to establish contact and pursue collection of consumer debt. >Exceeded monthly team goal of $280k by 20% each month during tenure. >Developed performance appraisals, monitored live calls. >Partnered in analyzing delinquency trends and call center metrics by multitasking several projects. >Initiated consumer negotiations for debt recovery through phone and mail contact. >Negotiated settlements or monthly payment allowances within specific client guidelines.

Tempe, Az

Handled out-bound calls via dialer system for Dell INC. Advised consumers of accounts that were 30 – 60 days delinquent. After assisting a consumer in bringing the account current I would inform them of new specials and items Dell was offering to existing consumers, if interested the call was transferred to a Dell associate and was considered a sale. >Exceeded monthly goal on average by 30%. >Assisted in a training program. Was assigned 3-5 new hires. I would sit with the individuals for 1 hour a day each and monitor their calls using the side by side method to help them feel confident to succeed.