Amber Sasser Email & Phone Number

I am a dynamic, highly creative, and goal-driven professional with 10 years of diverse experience in social media management, web/graphic design, content creation and development, and customer service. I am recognized for establishing superior client satisfaction to ensure customer retention while providing excellent follow-through and achieving desired results. I am proficient in identifying social media opportunities and providing strategic planning and execution. I can communicate clearly and effectively with diverse populations in written, verbal, and presentation formats. I am acknowledged as a team player who can provide management leadership, able to work cooperatively with diverse teams across the organization to achieve goals. I am dedicated to attention to detail, accuracy and am adept to work in high-pressure environments. I am equipped with an excellent work ethic, a well-built sense of responsibility, and a commendable track record of dependability.I am recognized as being dedicated and hardworking with a drive to produce superior results. I am capable of identifying areas of strengths and weakness as well as implementing changes in operations that optimize productivity and bottom-line results. I am a self-motivated professional who is adept at working effectively with limited supervision by applying creativity and organizational skills.I offer experience in promoting confidence and maintaining long-term relationships while successfully interfacing with people of diverse backgrounds. I place emphasis on professionalism, analytical skills, flexibility, and consistency in all phases of decision-making. My excellent organizational skills are accustomed to working in fast-paced environments while maintaining a clear focus on achieving bottom-line results. I have successfully demonstrated my ability to manage change for improved performance and greater team efficiency.

• Founder / Freelancer

  Captive Media, Llc

  Jan 2012 - Present - Denver, Colorado, United States

  Client Success & Customer Service• Handled and resolved customer requests and complaints promoting client satisfaction.• Evaluated and improved communication infrastructure.• Sustained growth and profitability by maximizing value.• Analyzed client data to improve customer experience.Virtual Assistant• Answered phone calls, responded to emails and scheduled appointments.• Quality assurance in B2B and B2C based companies.• Provided customer service as the first point of contact.• Managed contact lists and organized managers’ calendars.• Expertly gathered and organized data for analysis.• Created and reviewed customer spreadsheets and kept online records. Website & Graphic Design• Consulted with clients to understand their needs.• Worked with developers to create a design strategy.• Expertly selected and edited images for websites.• Tested sites to ensure their proper functionality.Data Entry & Transcribing • Understood client specifications and noted any requests prior to completing the transcription.• Completed transcriptions in a timely manner and reviewed drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies.• Adhered to all guidelines and sensitive information.• Kept abreast of transcription software updates and attended refresher workshops as required.• Communicated with the client when there were issues.

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  Texas A&M University

  Graphic Design