Build and grow best-in-class partner network across services, monitor processes and improve service quality provided by different partners to ensure internal service level targets are metDefine specific, measurable targets for revenue collection for the current month, ensuring they are realistic yet challenging enough to motivate the team.Develop and oversee the financial strategy for all hospitals, ensuring alignment with organizational goals and objectives. This includes budgeting, forecasting, and monitoring financial performance against targets.Stay updated on market trends, competitor activities, and changes in customer preferences. Adapt business strategies and offerings accordingly to maintain competitiveness and drive revenue growth.Coordinate with other departments such as marketing, product development, and finance to ensure alignment and support for revenue generation efforts.Ensure adherence to regulatory requirements, quality standards, and accreditation criteria across all hospitals. Implement quality improvement initiatives and monitoring systems to uphold clinical excellence and patient safety.

Responsible for the smooth functioning of all services that define customer experience at the residence.Responsible to build and train the ground operations teamOwning the P&L of all residences in the city and drive overall profitability by keeping a strong control over costsImplement and maintain high standards of service quality to meet or exceed resident expectations. Regularly assess service delivery through feedback mechanisms, inspections, and performance evaluations.Responsbile for new property onboarding, getting the legal due delignece and govern the project execution workOversee delivery of various services including food, hospitality, internet, laundry and security to drive maximum customer experienceDefine the day-to-day responsibilities of the team, set up reporting structure and monitor metrics on a regular basisProvide comprehensive training on job responsibilities, procedures, and expectations specific to each field operations role.

• Managed 15 properties across NCR region driving GMV of Rs. 20 Cr per annum• Launched 1500+ room inventory to Oyo portfolio in financial year 2018-19• Managing a team of 160+ direct/indirect resources ensuring seamless operations• Engaging with different stakeholders, Property Owners, Central/local Teams, vendors to improve operational efficiencies• Reduced overall operations cost by 18% by spearheading innovative measures & initiatives.• Recognized and Awarded for generating maximum profit for Q4 2018 across India through process intervention and taking cost-effective measures

• Spearheaded entire facility management for Google, one of the biggest clients for JLL.• Led a team of 150+ resources handling catering, facility upkeep & procurement for JLL-Google• Successfully launched 3 additional sites for Google with 4500+ employees• Procurement planning, budgeting, forecasting and wish list creation for all Gurgaon sites• Contract negotiation, execution & governance for facility services with 50+ vendors