Amber Shell Email & Phone Number

Essential Duties and Responsibilities include the following. Other duties may be assigned.1. Support Circulation management team as needed by fielding telephone calls, handling correspondence, distributing mail, and other office duties.2. Open, sort and distribute or process correspondence.3. Operate computer for entering, editing, storing, retrieving, and printing information such as memos, lists, reports, correspondence, and email as well as extensive use of CircPro, our… Show more Essential Duties and Responsibilities include the following. Other duties may be assigned.1. Support Circulation management team as needed by fielding telephone calls, handling correspondence, distributing mail, and other office duties.2. Open, sort and distribute or process correspondence.3. Operate computer for entering, editing, storing, retrieving, and printing information such as memos, lists, reports, correspondence, and email as well as extensive use of CircPro, our Circulation software.4. Answer operator phone line and redirect telephone calls to requested department or individual.5. Check voicemail for carrier application line/backcopy line and fill orders. 6. Coordinate and maintain records of staff and internal phone directory.7. Print report, prepare labels and send out backup newspapers for next day delivery.8. Handle escalated customer service issues at management’s request.9. Prepare bills for signature by management and deliver to Accounting.10. Other duties as assigned by management.Education and/or Experience1. Bachelor’s degree from a four (4) year college or university: or one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience2. Minimum one (1) year administrative support experience3. Proven customer service background and experienceComputer Skills1. Demonstrated knowledge of computer systems2. Working Knowledge of MS office skills including: Word and with a strong emphasis in Excel, and Business Systems 3. Strong data entry and keyboarding skillsKey Skills and Abilities1. Demonstrated working knowledge of departmental office procedures, policies, & operations2. Excellent interpersonal skills3. Strong communication skills (written and verbal)4. Ability to communicate with carefulness, courtesy, clarity, completeness and in a professional manner to customers on the phone and in person5. Strong administrative skills; organization and record keeping skills Show less

The Inside Sales Representative provides sales and service support to established customers in a contact center environment. An ISR is responsible for calling existing customers to obtain their beverage orders, handling routine customer service inquiries, and to update computerized data entry systems as necessary. ISR’s are responsible for maintaining and growing sales through telecommunications with existing customers.POSITION ACTIVITIES AND TASKS• Receives and processes Sales, Service… Show more The Inside Sales Representative provides sales and service support to established customers in a contact center environment. An ISR is responsible for calling existing customers to obtain their beverage orders, handling routine customer service inquiries, and to update computerized data entry systems as necessary. ISR’s are responsible for maintaining and growing sales through telecommunications with existing customers.POSITION ACTIVITIES AND TASKS• Receives and processes Sales, Service and Support requests for 90-120 calls per day • Actively listens to and reacts by applying technical and professional job knowledge to accurately complete the necessary request to resolve the needs of the customer• Meets and exceeds sales goals• Provides excellent customer service to all callers by taking ownership and helping resolve issues• Abides by documented quality guidelines when handling customer calls • Required to proactively seek and appropriately position opportunities for upsell/cross-sell to grow the customer’s product portfolio through rapport building and asking relevant probing questions to clearly understand the needs of the business• Follows operational procedures by adhering to an assigned schedule • Displays excellence by being punctual Show less

My professional experience includes meeting with both commercial and residential clients to discuss and design their kitchen, bath, and offices. I reviewed their projected budgets and provided proposals to complete the job from start to completion. I analyzed their blueprints or measured the areas on site to determine everything needed to complete project. I used 20-20 Design CAD program to design specific areas and provide 3-D images and plans for the client and provide elevations, floor… Show more My professional experience includes meeting with both commercial and residential clients to discuss and design their kitchen, bath, and offices. I reviewed their projected budgets and provided proposals to complete the job from start to completion. I analyzed their blueprints or measured the areas on site to determine everything needed to complete project. I used 20-20 Design CAD program to design specific areas and provide 3-D images and plans for the client and provide elevations, floor plans, and material lists to contractors, installers, manufacturers, vendors, and colleagues also working on project. I worked on financing client’s projects and advising them on home values, industry trends, and product knowledge of their purchases. I sold jobs and worked up contracts and legal forms for the client, installer, and company. I tracked and coordinated all purchase orders and coordinated delivery dates and installation dates for the client. I addressed all complaints and negotiated to resolve issues between client and installer or client and vendor to minimize delays and costs to company. I paid attention to small details to minimize errors costly to company. I regularly attended sales meetings and exceeded all sales budgets. I attended and completed Management Training through corporate in 2010. I was the 20-20 CAD mentor for all Lowe's in the Tulsa Metro Area. Show less

Education record

Secretarial Specialties

Accounting Tulsa Tech