Amber Smith

Amber Smith Email and Phone Number

Governance Project Officer @ Seqwater
ipswich, queensland, australia
Amber Smith's Location
Greater Brisbane Area, Australia
About Amber Smith

Highly organised and detail-oriented, I have a proven track record of providing exceptional project support in fast-paced office environments. Possessing excellent communication, marketing, data analytics, and interpersonal skills, gained from formal education at the University of Southern Queensland. Strong problem-solving abilities combined with a proactive approach to streamlining administrative processes. Committed to delivering outstanding customer service and maintaining a positive work environment.My background includes a Bachelor of Communication and Media with a major in Public Relations, along with certifications in Project Management and Business Administration. With advanced proficiency in Microsoft Excel, Word, PowerPoint, and Intranet SharePoint, I am skilled in data analysis, report generation, and project management.Throughout my career, I have successfully managed various responsibilities, such as designing and maintaining internal corporate Intranet SharePoint sites, administering sales incentive programs, creating and distributing corporate communication documents, and implementing technology and process improvements. I excel in data extraction, analysis, and reporting, providing valuable insights to support executive decision-making.Key achievements include being a volunteer contributor to the internal corporate communication team, developing rewards and recognition schemes, receiving multiple awards for outstanding work performance, and delivering successful projects that enhance collaboration and productivity.I am seeking new opportunities to apply my skills and expertise. I value working in a team environment with the autonomy to complete individual projects. If you are looking for a dedicated professional with a strong focus on customer service and a proactive approach to administrative and communication efficiency, I am confident that I can make a significant contribution to your organization.Let's connect and explore potential collaborations and opportunities to enhance your business operations.

Amber Smith's Current Company Details
Seqwater

Seqwater

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Governance Project Officer
ipswich, queensland, australia
Website:
seqwater.com.au
Employees:
694
Amber Smith Work Experience Details
  • Seqwater
    Governance Project Officer
    Seqwater Nov 2024 - Present
    Brisbane, Queensland, Australia
    Program Management Office | Infrastructure Planning and Capital DeliveryIn my role as a Project Officer – Governance, I provide high-level administrative and governance support across Seqwater's major projects and program delivery portfolio. Key responsibilities include:Coordinating and preparing governance committee agendas, reports, and meeting documentation.Scheduling and managing governance meetings while tracking decisions and actions to completion.Ensuring compliance with Seqwater’s Project Gateway process through assurance reviews and reporting.Engaging with internal stakeholders to streamline governance practices and improve decision-making outcomes.Supporting project teams by maintaining effective systems, communication channels, and feedback mechanisms.I leverage my expertise in stakeholder engagement, process compliance, and advanced Microsoft Office tools to ensure smooth governance processes and successful project outcomes.
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  • Ventia
    Project Coordinator
    Ventia Nov 2023 - Nov 2024
    Brisbane, Queensland, Australia
    Ventia is a leading infrastructure services company. Working within the telecommunications division, I contribute to the successful execution of the National Broadband Internet project (NBN), delivering enhanced connectivity for Queensland homes and businesses.Responsibilities:• Executive Support: Provided management support on a national level, handling sensitive information with discretion.- Internal Communications Specialist: Creator of SharePoint sites, to disseminate critical project information to the division. • Process Improvements: Implemented process improvements using SharePoint lists, automated emails, and templates for enhanced usability.• Communications: Created internal communication templates, managed email notifications, and utilised the Viva Engage social media platform for effective internal communications.• Stakeholders: Managed internal and external stakeholders, including engineers, designers, field supervisors, and contractors, to coordinate project requirements for electrical and building works, ensuring streamlined operations and project efficiency.• Database: Prepared and ordered materials, plant, and equipment for each building site project and assigned contractors to conduct build work.• Documents: Developed and managed documents and reports to support project needs.• Resource Planning: Planned and managed employee site tours and the deployment of specialist technicians across Queensland.Achievements:Developed a SharePoint List with customised options for a team of 10 employees to manage crucial cost approvals, incorporating automated email alerts. This initiative reduced the need for manual email correspondence, enhanced the tracking of cost approvals, and enabled the team to handle a higher volume of approvals efficiently.
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  • Racq
    Business Support Officer
    Racq May 2011 - May 2018
    Eight Mile Plains, Queensland, Australia
    Responsibilities:• Head designer and communication expert for the layout and content of the division’s internal corporate Intranet SharePoint site. • Chief administrator of the monthly consultant sales incentive program supporting 400 employees. Tasks included administration, data preparation and analysis, and chairing of executive meetings.• Creation and distribution of corporate communication documents to a wide audience ranging from sales consultants to senior management across the RACQ group. • Project Manager of small-scale technology and process improvements. Tasks included consultation with internal stakeholders, implementation, and presentation of project work.• Extracting data from databases and compiling, processing, and analysing data to create meaningful business reports and graphs for the divisional Executive Management team.• Processing new staff onboarding access requirements for required computer system access.Achievements:• Served as a volunteer contributor to the internal corporate communication team, by writing ten story pieces for the RACQ Intersection newsletter and assisting with the setup of four corporate events for over 500 employees.• Developed a rewards & recognition scheme for a department of 400 employees that was implemented ahead of schedule and resulted in over $2000 worth of gift vouchers distributed within a 12-month period.• Invitation to the annual CEO luncheon for receiving four “RACQ Values” awards and for outstanding work performance from a department of 500 employees.• Delivered the implementation of a collaborative shared Intranet portal for 300 employees that provided easy access to critical business documents. • Conducted a performance improvement project for the Client Services department that analysed processing tasks which successfully improved consultant productivity by 10%.
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  • Racq
    Member Engagement Officer
    Racq Apr 2008 - May 2011
    Eight Mile Plains, Queensland, Australia
    In the dynamic environment of The Royal Automobile Club of Queensland's Business Acquisitions inbound call centre, I played a pivotal role in assisting Queensland customers with their insurance and roadside assistance needs. By delivering exceptional sales and service, I contributed to the organization's mission of providing state-wide insurance, banking, and roadside assistance to 1.7 million members.Responsibilities:• Provided phone-based customer service and sales acquisition to customers on RACQ products and services. • Maintained comprehensive knowledge of insurance business and underwriting rules, to assess customer risk profiles and underwrite new business.• Efficient data entry skills in computers, phones, payment systems and customer databases.• Exceeding set sales and phone service targets.Achievements:• Achieved in the top five yearly sales consultant results from 400 employees Queensland-wide, by exceeding sales targets and call stats in 2010.• Served as a volunteer call consultant training buddy who successfully mentored over 20 new consultants over a three-year period.
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  • Good Price Pharmacy Warehouse
    Beauty Advisor
    Good Price Pharmacy Warehouse Jan 2007 - Mar 2008
    Slacks Creek, Queensland, Australia
    As a dedicated beauty advisor at Good Price Pharmacy, a leading nationwide retail pharmacy network, I provided customers with exceptional expertise, advice, and service in health, beauty, and wellness products. With a focus on affordability, I contributed to enhancing the customer experience and promoting a range of high-quality products.Responsibilities:• Provided customer service-based beauty sales experience and knowledge to customers.• Created inviting and product-focused environments and merchandise displays.• Management of stock inventory and store marketing promotions.• Development of positive stakeholder relationships with pharmaceutical representatives.• Maintained product knowledge by regularly attending training events.Key Achievements:• Created a team sales competition involving 20 employees which resulted in improved monthly sales results for over 50% of employees.• Implemented three team product training event activities involving games and prize giveaways for 20 employees which resulted in improved team engagement and cohesiveness.
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  • Priceline
    Office Administration Assistant
    Priceline Jan 2003 - Dec 2006
    Carindale, Queensland, Australia
    In my role at Priceline, a prominent nationwide health and beauty retailer network, I provided valuable support in administration and relief supervising, ensuring smooth daily store operations. Through efficient coordination and assistance, I contributed to maintaining a seamless and customer-focused environment for optimal business performance.Responsibilities:• Store operating procedures including banking, invoicing, budgeting, wage, roster, and stock orders.• Opening and end-of-day store and security procedures. • Performed relief supervising duties and training of new employees.• Management of stock inventory and store marketing promotions.• Created inviting and product focussed environments and merchandise displays.• Maintained positive stakeholder relationships with pharmaceutical representatives.• Maintained product knowledge by regularly attending training events.Achievements:• Elected and served as a Priceline OH&S representative for six Brisbane retail stores and developed an improved safety hazard reporting process that increased communications by 20%.• Developed a new office filing and organisation system that improved processing and reduced data entry errors by ten per month.• Oversaw the successful operation of a team of ten employees during the busy Christmas week trade as sole supervisor; whilst creating a fun, positive work environment which resulted in the biggest trade week ever recorded for the store.
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Amber Smith Education Details

Frequently Asked Questions about Amber Smith

What company does Amber Smith work for?

Amber Smith works for Seqwater

What is Amber Smith's role at the current company?

Amber Smith's current role is Governance Project Officer.

What schools did Amber Smith attend?

Amber Smith attended University Of Southern Queensland, Inspire Education, Tafe Queensland Brisbane, Queensland Government Traineeship.

Who are Amber Smith's colleagues?

Amber Smith's colleagues are Murray Bruce, Chloe Palin, Joel Field, Alanah Murrell, Phillip Chan, Sonia Edwards, Deb Gale.

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