Amber Smith Email & Phone Number

Brisbane, Queensland, Australia

Program Management Office | Infrastructure Planning and Capital DeliveryIn my role as a Project Officer – Governance, I provide high-level administrative and governance support across Seqwater's major projects and program delivery portfolio. Key responsibilities include:Coordinating and preparing governance committee agendas, reports, and meeting documentation.Scheduling and managing governance meetings while tracking decisions and actions to completion.Ensuring compliance with Seqwater’s Project Gateway process through assurance reviews and reporting.Engaging with internal stakeholders to streamline governance practices and improve decision-making outcomes.Supporting project teams by maintaining effective systems, communication channels, and feedback mechanisms.I leverage my expertise in stakeholder engagement, process compliance, and advanced Microsoft Office tools to ensure smooth governance processes and successful project outcomes.

Brisbane, Queensland, Australia

Ventia is a leading infrastructure services company. Working within the telecommunications division, I contribute to the successful execution of the National Broadband Internet project (NBN), delivering enhanced connectivity for Queensland homes and businesses.Responsibilities:• Executive Support: Provided management support on a national level, handling sensitive information with discretion.- Internal Communications Specialist: Creator of SharePoint sites, to disseminate critical project information to the division. • Process Improvements: Implemented process improvements using SharePoint lists, automated emails, and templates for enhanced usability.• Communications: Created internal communication templates, managed email notifications, and utilised the Viva Engage social media platform for effective internal communications.• Stakeholders: Managed internal and external stakeholders, including engineers, designers, field supervisors, and contractors, to coordinate project requirements for electrical and building works, ensuring streamlined operations and project efficiency.• Database: Prepared and ordered materials, plant, and equipment for each building site project and assigned contractors to conduct build work.• Documents: Developed and managed documents and reports to support project needs.• Resource Planning: Planned and managed employee site tours and the deployment of specialist technicians across Queensland.Achievements:Developed a SharePoint List with customised options for a team of 10 employees to manage crucial cost approvals, incorporating automated email alerts. This initiative reduced the need for manual email correspondence, enhanced the tracking of cost approvals, and enabled the team to handle a higher volume of approvals efficiently.

Eight Mile Plains, Queensland, Australia

Responsibilities:• Head designer and communication expert for the layout and content of the division’s internal corporate Intranet SharePoint site. • Chief administrator of the monthly consultant sales incentive program supporting 400 employees. Tasks included administration, data preparation and analysis, and chairing of executive meetings.• Creation and distribution of corporate communication documents to a wide audience ranging from sales consultants to senior management across the RACQ group. • Project Manager of small-scale technology and process improvements. Tasks included consultation with internal stakeholders, implementation, and presentation of project work.• Extracting data from databases and compiling, processing, and analysing data to create meaningful business reports and graphs for the divisional Executive Management team.• Processing new staff onboarding access requirements for required computer system access.Achievements:• Served as a volunteer contributor to the internal corporate communication team, by writing ten story pieces for the RACQ Intersection newsletter and assisting with the setup of four corporate events for over 500 employees.• Developed a rewards & recognition scheme for a department of 400 employees that was implemented ahead of schedule and resulted in over $2000 worth of gift vouchers distributed within a 12-month period.• Invitation to the annual CEO luncheon for receiving four “RACQ Values” awards and for outstanding work performance from a department of 500 employees.• Delivered the implementation of a collaborative shared Intranet portal for 300 employees that provided easy access to critical business documents. • Conducted a performance improvement project for the Client Services department that analysed processing tasks which successfully improved consultant productivity by 10%.

Eight Mile Plains, Queensland, Australia

In the dynamic environment of The Royal Automobile Club of Queensland's Business Acquisitions inbound call centre, I played a pivotal role in assisting Queensland customers with their insurance and roadside assistance needs. By delivering exceptional sales and service, I contributed to the organization's mission of providing state-wide insurance, banking, and roadside assistance to 1.7 million members.Responsibilities:• Provided phone-based customer service and sales acquisition to customers on RACQ products and services. • Maintained comprehensive knowledge of insurance business and underwriting rules, to assess customer risk profiles and underwrite new business.• Efficient data entry skills in computers, phones, payment systems and customer databases.• Exceeding set sales and phone service targets.Achievements:• Achieved in the top five yearly sales consultant results from 400 employees Queensland-wide, by exceeding sales targets and call stats in 2010.• Served as a volunteer call consultant training buddy who successfully mentored over 20 new consultants over a three-year period.

Slacks Creek, Queensland, Australia

As a dedicated beauty advisor at Good Price Pharmacy, a leading nationwide retail pharmacy network, I provided customers with exceptional expertise, advice, and service in health, beauty, and wellness products. With a focus on affordability, I contributed to enhancing the customer experience and promoting a range of high-quality products.Responsibilities:• Provided customer service-based beauty sales experience and knowledge to customers.• Created inviting and product-focused environments and merchandise displays.• Management of stock inventory and store marketing promotions.• Development of positive stakeholder relationships with pharmaceutical representatives.• Maintained product knowledge by regularly attending training events.Key Achievements:• Created a team sales competition involving 20 employees which resulted in improved monthly sales results for over 50% of employees.• Implemented three team product training event activities involving games and prize giveaways for 20 employees which resulted in improved team engagement and cohesiveness.

Carindale, Queensland, Australia

In my role at Priceline, a prominent nationwide health and beauty retailer network, I provided valuable support in administration and relief supervising, ensuring smooth daily store operations. Through efficient coordination and assistance, I contributed to maintaining a seamless and customer-focused environment for optimal business performance.Responsibilities:• Store operating procedures including banking, invoicing, budgeting, wage, roster, and stock orders.• Opening and end-of-day store and security procedures. • Performed relief supervising duties and training of new employees.• Management of stock inventory and store marketing promotions.• Created inviting and product focussed environments and merchandise displays.• Maintained positive stakeholder relationships with pharmaceutical representatives.• Maintained product knowledge by regularly attending training events.Achievements:• Elected and served as a Priceline OH&S representative for six Brisbane retail stores and developed an improved safety hazard reporting process that increased communications by 20%.• Developed a new office filing and organisation system that improved processing and reduced data entry errors by ten per month.• Oversaw the successful operation of a team of ten employees during the busy Christmas week trade as sole supervisor; whilst creating a fun, positive work environment which resulted in the biggest trade week ever recorded for the store.

Bachelor Of Communication And Media, Public Relations & Marketing, Graduate Of Distinction Gpa 6.81

Activities and Societies: Golden Key International Honour Society Member 🔑

Diploma Of Project Management, Project Management, Diploma

Certificate 3 In Business Administration, Business Administration And Management, General

Traineeship, Retail Supervision Level 3, Retail Supervision Level 3