This role was a hybrid role where I performed the duties of a teller and banker. Here I was able to dive deeper into the clients needs by building relationships, proactively asking about their financial situation, and providing product education. This allowed me to effectively offer solutions that were the right fit for the customers. In turn, this allowed me to exceed sales quotas. I was responsible for submitting applications for HELOCs, Credit Cards, Lines of Credit, Auto Loans, and deposit accounts. This meant that I was well versed in how to collect collateral valuation, explain product terms and how this would impact the customers. I mitigated risk by adhering to proper guidelines for lending, money handling controls, cash vault controls and filing SARs, CTRs, when appropriate. In this role, I learned the importance of:- Building relationships with clients to uncover needs and offer solutions- Regulatory guidelines for lending/deposit products (Reg DD, Reg CC, Reg E, Reg B, BSA, Patriot Act, AML, etc.)Accolades:- Most Improved banker Q3 2015- Southern Utah In-Stores: #13 Production Points (42,793)- Quarterly Star of Excellence Q3 2015

In this role I was able to successfully process daily withdrawals, deposits, payments and transfers. I was also able to enhance the customer experience by providing product education to understand, meet and exceed customer expectations and needs. This allowed me to effectively prospect and offer credit card accounts, mortgages, additional accounts etc. to exceed sales quotas. I mitigated risk by adhering to proper money handling controls, cash vault controls and filing SARs, CTRs, when appropriate. I was also able to optimize transaction speed by maintaining automated cash machines. In this role, I learned the importance of:- Customer needs and their impact on their financial health- Regulatory guidelines for financial institutions (BSA, Patriot Act, AML, etc.)- Controls and safeguards to protect customers and the bankAccolades:- Customer Service Champion December 2012

In this role I was able to successfully empower a team of 10-15 cashiers per shift to prospect and sell membership upgrades and credit card accounts to exceed sales quotas. I was also able to effectively mitigate risk for tobacco sales, electronic sales and cash management. In addition, I oversaw the membership desk, tire center, and cafe for operational needs. In this role I learned the importance of the following:- Discovering value and needs of prospects to provide solutions- Collaboration and communication with cashiers to ensure they have what they need to be successful- Mitigating loss/risk across many departments in a retail environment