Amber Strack Email & Phone Number

Sanford, NC, US

• Assisted with Quarterly scorecard reviews with IT suppliers: Presented/reviewed KPI’s, YTD Metrics, and communicated current state of program and client expectations/business updates
• Tech Champion 2021-current (Raising/managing tickets for errors for our VMS platform, work with BAs for resolution) testing and training any new improvements and features in VMS platform to US global team
• Train & mentored all incoming Program Specialists
• Presented monthly SLA’s (with direct supervisor) to client and global team
• Work closely with vendors and client to manage all contingent workers in IT space (extensions, assignment completions, onboarding, offboarding)
• Customer satisfaction score of 4.7 out of 5 (Year 2022) from client rating surveys

• Average requisition volume in 2021 was 90 roles/month with a high focus on driving/delivering excellence in our program
• Provided tutorials to client on VMS tool and how to use effectively
• Work with Vendors/Suppliers to manage candidate submittals to requisitions, manage cost avoidance and ensure quality of submitted candidates
• Coordinated interviewing on open roles, worked with manager and vendor/supplier on feedback, and next steps
• Provided post quality feedback on new hires, worked with management on resources who were struggling to facilitate a plan of retention

Mobile, Alabama Area

Managed 100-150 contractors on site at Chevron Refinery in Pascagoula, MS. Resolve HR issues, Complete all On-Boarding, Off-Boarding, and manage employee relations. Run monthly safety meetings, coordinate large catered events for employee. Facilitated monthly safety training, and promoted safety from all aspects. Worked with Managers from our National.

Mobile, Alabama Area

Managing all aspects of the office; Billing, Maintenance, and Licensure.Completing weekly and monthly reports, ensuring accuracy prior to sending to CEO.Marketing and prospecting for future business.Processing payments, loan origination, customer service.

Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates. Performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary. Operations Management including supervision of front end.

Cape Coral Florida/Biloxi Mississippi

Train, coach and develop associates to ensure customers receive excellent service and can easily find the merchandise they need. Supervise the work activities of Associates within his/her area, communicate store objectives to Associates using the appropriate programs and tools, train and develop Associates within the work team, through the management of.

Fort Myers, Florida Area

Primarily responsible for overseeing employees and completing administrative tasks, such as billing, pricing and payroll. Duties often vary based on work daily work flow. Supply management such as ordering supplies and conducting personnel evaluations. Mandated and created administrative policies. Tracking of invoices, lease management and property.

Fort Myers, Florida Area

Oversee all aspects of sellers transactions from initial contact to executed purchase agreement.Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings and etc.Consult & coordinate with sellers all.

Cape Coral, Florida