Amber Suplee Email & Phone Number

Norristown, Pa, Us

Norristown, Pa, Us

Fort Washington, Pennsylvania, United States

Downingtown, Pennsylvania, United States

- Responsible for the supervision of food and beverage banquet service staff and vendors to ensure success of events- Coordinate and oversee catered events based on client specifications on the Banquet Event Order- Assure a high standard of appearance, hospitality and service in personnel and facility cleanliness with a focus on banquet event spaces and storage areas- Manage within budgetary constraints- Responsible for hiring, terminating, and scheduling team of 30 employees

Malvern, Pennsylvania, United States

- Supported employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes- Introduced, and reinforced protocols & etiquette for a respectful and productive equipment- Regularly assessed space readiness, ensured workplaces, conference rooms, and offices were safe and employee equipped.- Addressed complaints, questions, concerns, and suggestions from employees and conducted follow-ups if needed- Obtained voice of the customer data and shared with leadership and cross-functional teams in order to capture service needs

United States

- Planned, organized, coordinated, and directed special events- Act as a liaison and generate correspondence between clients, vendors, donors and contracted event staff- Managed third-party delivery vehicles, photographers, florists, catering, event staff, and transportation services- Created and administered content for social media platform marketing, including Facebook, Instagram, LinkedIn, and website content- Maintained detailed records on event activities, progress, status, and post event summary leveragingReServe Interactive software- Negotiated and contracted with vendors for a variety of goods and services related to special event planning- Developed and maintained an extensive network of contacts, both internal and external, to facilitate event coordination and continued professional development● Represented the Sales Director when they were not present

Glenside, Pennsylvania, United States

- Worked in high-volume branch with minimum 50-hour work weeks- Analyzed and maintained tools tracking sales, growth and income for the branch- Handled 200 weekly in-bound calls related to rental agreements, customer satisfaction andaccommodations

Blue Bell, Pennsylvania

Warrington, Pennsylvania, United States

-Spoke with patrons to ensure satisfaction with food and service-Displayed enthusiasm and knowledge about the restaurant’s menu and products -Communicated with other kitchen team members to ensure food was prepared on time and correctly-Built relationships with customers to increase the likelihood of repeat business

Blue Bell, Pa

-Shadowed and assisted managers in over five departments-Wrote and distributed the weekly Banquet Event Orders (BEO)-Handled client-facing tasks as well as pre-and post-event setup-Facilitated BEO, membership, and manager meetings

Doylestown, Pa

-Assisted in the supervision of service staff in the food and beverage departments of the clubhouse-Assisted in organizing, managing, and coordinating special events and all front-of-the-house daily functions

Huntington Valley, Pa

-Acted as food and beverage assistant -Catered to high-end clientele ensuring a positive experience and impression of the club -Noted as point of contact for special events held by the club